Customer Care Specialist - US (Palawan)

HelloFresh
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Professionalism","Problem investigation","Accuracy","Communication"]

Serve as the primary point of contact for customers, delivering professional, enthusiastic support while representing the HelloFresh brand. Provide product and subscription expertise, investigate customer feedback and complaints across the full customer journey, and resolve issues using all available contact channels. Monitor daily communications (e.g., Gmail, Slack), track and document errors, and suggest process improvements to help meet individual KPIs and enhance customer satisfaction.

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HelloFresh
HelloFresh
2 days ago

Customer Care Specialist - US (Palawan)

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Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the primary point of contact for customers, delivering professional, enthusiastic support while representing the HelloFresh brand. Provide product and subscription expertise, investigate customer feedback and complaints across the full customer journey, and resolve issues using all available contact channels. Monitor daily communications (e.g., Gmail, Slack), track and document errors, and suggest process improvements to help meet individual KPIs and enhance customer satisfaction.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Be the first point of contact for customers and deliver exceptional customer experiences across opportunities.
  • •Act as a brand ambassador by educating customers on products, features, and subscription services.
  • •Investigate customer feedback and complaints end-to-end to provide effective resolutions.
  • •Monitor communication channels (e.g., Gmail, Slack) daily, demonstrating confidence using all contact channels.
  • •Track, report, and document issues; suggest improvements to internal procedures and drive internal projects.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid LeaveLearning Budget

Key Requirements

  • •At least 1 year customer service experience in a BPO setup.
  • •High school graduate (old curriculum).
  • •Able to work in Puerto Princesa City, Palawan.
  • •Able to provide confident support across different customer contact channels.
  • •High level of accuracy with the ability to track, report, and document issues.
Experience:1+ yearsBPO
Education:High School
Skills:ProfessionalismProblem investigationAccuracyCommunication
Languages:English
Tech Stack:GmailSlack

Company Brief

HelloFresh
HelloFresh is a meal-kit and food subscription company that delivers fresh ingredients and recipes to consumers, offering convenient home-cooked meals through weekly subscription boxes across multiple international markets.
Industry: FoodTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn