Operations Coordinator

Alan
Madrid, Barcelona
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Problem-solving","Analytics","Organizational skills","Attention to detail","Independent work","Written communication","Verbal communication","Adaptability"]

Own and run a subset of insurance and health service operations, ensuring day-to-day follow-up, monitoring, and smooth partner execution. Perform tasks such as invoicing and claims treatment, oversee provider/clinic and teleconsultation partnerships, and implement controls to maintain quality and meet SLAs. Use analytics and structured communication to flag risks and opportunities, escalate feedback, and drive continuous process improvements alongside engineering, product, care, and service providers.

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Alan
Alan
4 days ago

Operations Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 49 minutes agoStatus: Live

Job Summary

Own and run a subset of insurance and health service operations, ensuring day-to-day follow-up, monitoring, and smooth partner execution. Perform tasks such as invoicing and claims treatment, oversee provider/clinic and teleconsultation partnerships, and implement controls to maintain quality and meet SLAs. Use analytics and structured communication to flag risks and opportunities, escalate feedback, and drive continuous process improvements alongside engineering, product, care, and service providers.
Location: Madrid, Barcelona
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Run insurance/health service processes and perform operational tasks such as invoicing or claims treatment.
  • •Ensure day-to-day follow-up and monitoring of operations, including tracking volumes, efficiency, and SLAs.
  • •Supervise and coordinate partnerships (e.g., teleconsultation and claims operators), supporting negotiations and ensuring business continuity.
  • •Perform daily controls on operations to ensure correct decisions and identify internal/external training needs.
  • •Implement continuous improvements to processes (e.g., automation, auditing, enhancing documentation and communication).

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceEquityRemote WorkLearning BudgetParental Leave

Key Requirements

  • •Passion for delivering and optimizing operations, with hands-on comfort in technical and operational processes.
  • •Strong problem-solving mindset with a “dig deep” approach focused on member and customer satisfaction.
  • •Analytics skills to dive into operational data and improve monitoring.
  • •Highly organized with exceptional follow-up and strong attention to detail.
  • •Strong written and verbal communication in English and French; able to work independently in a fast-paced environment.
Experience:InsuranceHealthcare
Skills:Problem-solvingAnalyticsOrganizational skillsAttention to detailIndependent workWritten communicationVerbal communicationAdaptability
Languages:EnglishFrench

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Alan
Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2016
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor