Allianz

4 months ago

Contact Centre Solution Expert (Shinagawa, JP, 140-0002)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Lead and implement Cloud Contact Centre (CCS) solutions within a designated region, overseeing local onboarding, changes, and incident resolution. Monitor system performance, drive KPIs, consult on new CCS initiatives, and support automation, AI, NLP, and data analytics within ITIL-aligned processes to improve customer engagement and operational efficiency.

Location: Japan

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Provide 1st level support for CCS operations, changes, and daily business processes as part of the incident management process.
•Continuously enhance global CCS KPIs and indicators through self-driven improvements.
•Support communication channel integration for CCS solutions, including setup, configuration, and testing as required.
•Assist in the setup and configuration of CCS for both operational use and projects.
•Offer consulting support for the feasibility assessment of new CCS solutions, collaborating with local businesses within the CCS framework.

Key Requirements

•5+ years of experience in project or demand management, preferably in Contact Centre solutions.
•Strong expertise in automation delivery, lifecycle management, and CCS platforms (e.g., Cognigy).
•Knowledge of testing tools, ITIL frameworks (incidents, SLA), and CCS technologies.
•Proficiency in Conversational AI, Natural Language Processing, and basic coding (e.g., JAVA, SQL).
•Excellent problem-solving, communication, and team collaboration skills.

Experience:5+ yearsContact centreCcsCloudAINLP

Education:High School

Skills:Problem-solvingCommunicationTeam collaboration

Certifications:Content Guru certification

Tech Stack:CognigyJavaSQLITILNLPConversational AI

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

4 months ago

Contact Centre Solution Expert (Shinagawa, JP, 140-0002)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Japan

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Provide 1st level support for CCS operations, changes, and daily business processes as part of the incident management process.
•Continuously enhance global CCS KPIs and indicators through self-driven improvements.
•Support communication channel integration for CCS solutions, including setup, configuration, and testing as required.
•Assist in the setup and configuration of CCS for both operational use and projects.
•Offer consulting support for the feasibility assessment of new CCS solutions, collaborating with local businesses within the CCS framework.

Key Requirements

•5+ years of experience in project or demand management, preferably in Contact Centre solutions.
•Strong expertise in automation delivery, lifecycle management, and CCS platforms (e.g., Cognigy).
•Knowledge of testing tools, ITIL frameworks (incidents, SLA), and CCS technologies.
•Proficiency in Conversational AI, Natural Language Processing, and basic coding (e.g., JAVA, SQL).
•Excellent problem-solving, communication, and team collaboration skills.

Experience:5+ yearsContact centreCcsCloudAINLP

Education:High School

Skills:Problem-solvingCommunicationTeam collaboration

Certifications:Content Guru certification

Tech Stack:CognigyJavaSQLITILNLPConversational AI

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn