Front of House Receptionist (Fitness First)

Manage front desk operations at Fitness First, delivering excellent customer service and creating a welcoming first impression for members and guests. Handle member calls, address escalations and complaints professionally, and support the member journey to help drive NPS. Ensure club opening and front desk standards are followed, maintain cleanliness, comply with SOPs and health & safety, and manage payments, cash up, renewals, and access procedures.