Entry-Level Call Center Care Specialist Tier 1 ( Day or Night) REMOTE

Qureos
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Active listening","Organization","Patience","Problem-solving"]

Serve as the first point of contact for customers via incoming calls in a remote call center environment. Handle routine inquiries, answer questions about services and policies, document interactions, and troubleshoot basic issues using established processes. Escalate complex cases when needed while maintaining productivity, quality, and attendance standards across day or night shifts. Receive paid training and coaching to build confidence in customer care systems and standards.

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FursaFursa
Qureos
Qureos
1 day ago

Entry-Level Call Center Care Specialist Tier 1 ( Day or Night) REMOTE

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Serve as the first point of contact for customers via incoming calls in a remote call center environment. Handle routine inquiries, answer questions about services and policies, document interactions, and troubleshoot basic issues using established processes. Escalate complex cases when needed while maintaining productivity, quality, and attendance standards across day or night shifts. Receive paid training and coaching to build confidence in customer care systems and standards.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer incoming customer calls professionally, friendly, and timely.
  • •Provide accurate information about services, policies, and common questions.
  • •Document customer interactions clearly and completely in the appropriate systems.
  • •Troubleshoot basic issues and follow standard procedures to resolve concerns.
  • •Escalate complex or unresolved cases to the appropriate team or supervisor.

Pay and Benefits

Perks:Paid TrainingPaid LeaveHsaHealth InsuranceDentalVision401k

Key Requirements

  • •High school diploma or equivalent required.
  • •Strong verbal communication and active listening skills.
  • •Basic computer proficiency and ability to learn new systems quickly.
  • •Reliable internet connection and a quiet, professional remote workspace.
  • •Ability to work scheduled day or night shifts, including weekends or holidays if needed.
Experience:Call centerCustomer service
Education:High School
Skills:CommunicationActive listeningOrganizationPatienceProblem-solving

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn