Senior Automotive Technical Supervisor, Roadside Assistance

Allianz
Bangkok
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Leadership","Analytical skills","Problem-solving","Communication","Data-driven mindset","Proactive mindset"]

Oversee Allianz Partners Thailand’s roadside assistance service operations in Bangkok, advising on and resolving automotive service cases and ensuring daily operations run smoothly across the company fleet and external providers. Evaluate provider performance, drive service improvement and standardized processes, and design training for station staff and partners. Analyze service reports to recommend data-driven actions, support stakeholder solutions, and contribute to cross-functional projects aimed at profitability and reduced operational costs.

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Allianz
Allianz
10 hours ago

Senior Automotive Technical Supervisor, Roadside Assistance

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Oversee Allianz Partners Thailand’s roadside assistance service operations in Bangkok, advising on and resolving automotive service cases and ensuring daily operations run smoothly across the company fleet and external providers. Evaluate provider performance, drive service improvement and standardized processes, and design training for station staff and partners. Analyze service reports to recommend data-driven actions, support stakeholder solutions, and contribute to cross-functional projects aimed at profitability and reduced operational costs.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Consult on and analyze automotive roadside service cases to determine service provision decisions.
  • •Monitor daily roadside service operations across the company fleet and external service providers.
  • •Evaluate workshop and provider performance versus standards and drive measurable improvement.
  • •Lead service improvement initiatives and develop standardized processes for the internal and external network.
  • •Design, prepare, and deliver training programmes for service station staff and external providers, and resolve complaints in a timely manner.

Pay and Benefits

Perks:Health InsuranceProvident FundAnnual Leave

Key Requirements

  • •Deep technical knowledge of automotive systems, workshop operations, and service centre management.
  • •Experience from an automotive OEM, dealership, service centre, or after-sales/service centre management background.
  • •Strong analytical skills to interpret service data, identify trends, and drive performance improvements.
  • •Experience designing and delivering technical training programmes is highly advantageous.
  • •Demonstrated leadership experience supervising workshop teams, service advisors, or provider networks.
Experience:AutomotiveAfter-salesRoadside assistance
Education:
Skills:LeadershipAnalytical skillsProblem-solvingCommunicationData-driven mindsetProactive mindset
Languages:EnglishThai
Tech Stack:Microsoft OfficeData analyticsAIDigital tools

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn