Customer Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide first-point-of-contact customer support for a scheduling and payroll platform via chat, email, and phone. Troubleshoot and solve customer concerns, deliver basic product training (including creating training materials and videos), and help customers discover new ways to use the product. Proactively track requests and recurring issues to report software bugs, and collaborate with the Support team through regular meetings and discussions.

Location: Vancouver

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Serve as the first point of contact for customers via chat, email, and phone to troubleshoot and solve concerns.
•Educate customers on basic product training, including developing training materials and videos.
•Identify ways customers can benefit from the product by understanding business challenges and proposing solutions.
•Track requests and commonly occurring issues, and report software bugs to the appropriate teams.
•Collaborate with the Support team by participating in team meetings and discussions.

Pay and Benefits

Salary: CAD 50,000 - 75,000

Perks:Health InsuranceDentalParental LeaveEquityHome Office

Key Requirements

•1-2 years of experience in a technical customer support role (or similar).
•Strong written and verbal communication skills to clearly address customer questions and concerns.
•Experience working with web and mobile apps to troubleshoot customer issues.
•Resourceful, resilient problem-solving with attention to detail to find best solutions.
•Ability to learn quickly and stay current on new features and product releases, adapting to help customers effectively.

Experience:1-2 yearsSaaSTechnical customer supportWeb appsMobile appsCustomer support

Skills:CommunicationProblem-solvingEmpathetic communicationAdaptabilityAttention to detail

Languages:EnglishSpanishFrench

Company Brief

7shifts

Website

Loading job details...

Preparing the role view and application actions.

7shifts

9 months ago

Customer Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Vancouver

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Serve as the first point of contact for customers via chat, email, and phone to troubleshoot and solve concerns.
•Educate customers on basic product training, including developing training materials and videos.
•Identify ways customers can benefit from the product by understanding business challenges and proposing solutions.
•Track requests and commonly occurring issues, and report software bugs to the appropriate teams.
•Collaborate with the Support team by participating in team meetings and discussions.

Pay and Benefits

Salary: CAD 50,000 - 75,000

Perks:Health InsuranceDentalParental LeaveEquityHome Office

Key Requirements

•1-2 years of experience in a technical customer support role (or similar).
•Strong written and verbal communication skills to clearly address customer questions and concerns.
•Experience working with web and mobile apps to troubleshoot customer issues.
•Resourceful, resilient problem-solving with attention to detail to find best solutions.
•Ability to learn quickly and stay current on new features and product releases, adapting to help customers effectively.

Experience:1-2 yearsSaaSTechnical customer supportWeb appsMobile appsCustomer support

Skills:CommunicationProblem-solvingEmpathetic communicationAdaptabilityAttention to detail

Languages:EnglishSpanishFrench

Company Brief

7shifts

Website