Customer Support Representative

7shifts
Vancouver
Workplace: RemoteFull timeCAD 50,000 - 75,000Function: Customer Support (Service Desk)Experience: 1-2 yearsSkills: ["Communication","Problem-solving","Empathetic communication","Adaptability","Attention to detail"]

Provide first-point-of-contact customer support for a scheduling and payroll platform via chat, email, and phone. Troubleshoot and solve customer concerns, deliver basic product training (including creating training materials and videos), and help customers discover new ways to use the product. Proactively track requests and recurring issues to report software bugs, and collaborate with the Support team through regular meetings and discussions.

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FursaFursa
7shifts
7shifts
10 months ago

Customer Support Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide first-point-of-contact customer support for a scheduling and payroll platform via chat, email, and phone. Troubleshoot and solve customer concerns, deliver basic product training (including creating training materials and videos), and help customers discover new ways to use the product. Proactively track requests and recurring issues to report software bugs, and collaborate with the Support team through regular meetings and discussions.
Location: Vancouver
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the first point of contact for customers via chat, email, and phone to troubleshoot and solve concerns.
  • •Educate customers on basic product training, including developing training materials and videos.
  • •Identify ways customers can benefit from the product by understanding business challenges and proposing solutions.
  • •Track requests and commonly occurring issues, and report software bugs to the appropriate teams.
  • •Collaborate with the Support team by participating in team meetings and discussions.

Pay and Benefits

Salary: CAD 50,000 - 75,000
Perks:Health InsuranceDentalParental LeaveEquityHome Office

Key Requirements

  • •1-2 years of experience in a technical customer support role (or similar).
  • •Strong written and verbal communication skills to clearly address customer questions and concerns.
  • •Experience working with web and mobile apps to troubleshoot customer issues.
  • •Resourceful, resilient problem-solving with attention to detail to find best solutions.
  • •Ability to learn quickly and stay current on new features and product releases, adapting to help customers effectively.
Experience:1-2 yearsSaaSTechnical customer supportWeb appsMobile appsCustomer support
Skills:CommunicationProblem-solvingEmpathetic communicationAdaptabilityAttention to detail
Languages:EnglishSpanishFrench

Company Brief

7shifts
Provides scheduling, labor, payroll, and team communication software for restaurants. The platform helps operators manage shift planning, compliance, tips, and day-to-day workforce operations across single locations and multi-unit restaurant groups.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Saskatoon, Canada
Founded: 2014
WebsiteLinkedIn