Key Account Manager Mid-Market - Pool

360Learning
Paris
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Active listening","Team player","Communication","Presentation skills","Strategic account management"]

Own and scale a high-volume portfolio of existing customers by driving renewals and upsells through automation and data-driven account prioritization. Collaborate with Client Success Partners, Revenue Operations, Marketing, and internal experts to launch targeted campaigns, monitor usage signals, and reduce churn risk. Build repeatable account review playbooks, optimize renewal workflows and forecasting, and conduct presentations and negotiations when needed to meet ARR growth targets.

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FursaFursa
360Learning
360Learning
3 months ago

Key Account Manager Mid-Market - Pool

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own and scale a high-volume portfolio of existing customers by driving renewals and upsells through automation and data-driven account prioritization. Collaborate with Client Success Partners, Revenue Operations, Marketing, and internal experts to launch targeted campaigns, monitor usage signals, and reduce churn risk. Build repeatable account review playbooks, optimize renewal workflows and forecasting, and conduct presentations and negotiations when needed to meet ARR growth targets.
Location: Paris
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a 150+ client portfolio of existing customers.
  • •Segment and prioritize accounts using tiering strategies.
  • •Identify automation opportunities and launch automated campaigns/outreach sequences.
  • •Optimize renewal and upsell workflows; use customer usage data to find expansion opportunities and churn risks.
  • •Contribute to ARR growth targets, including business negotiations for selected opportunities when required.

Pay and Benefits

Perks:Remote WorkRttMeal AllowanceHealth InsuranceGym MembershipParental Leave

Key Requirements

  • •2+ years of experience as an Account Manager, BDR, or in a sales revenue function with a client portfolio.
  • •Experience working in the SaaS industry.
  • •Experience in a fast-growing startup/scale-up environment requiring agility.
  • •Active listening, team-player mindset, and strong written/verbal communication skills.
  • •Native French and fluent English (B2+) proficiency.
Experience:2+ yearsSaaSStartupScale-up
Skills:Active listeningTeam playerCommunicationPresentation skillsStrategic account management
Languages:FrenchEnglish
Tech Stack:Trello

Company Brief

360Learning
Provides a collaborative learning platform for companies to create, share, and manage employee training programs. It combines authoring, social learning, and analytics tools to help organizations upskill teams at scale.
Industry: Corporate Training
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Paris, France
Founded: 2013
WebsiteLinkedIn