Airbus

6 days ago

Senior Customer Support Director

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Lead post-sales customer support for strategic Cat 1S and Cat 1 accounts, serving as the primary voice between customers and Customer Services. Direct the In Service Core Team to align global service strategy, oversee end-to-end life-cycle support from Entry into Service through End of Operations, and coordinate commercial controls. Partner with Sales leadership to identify customer needs and promote Customer Services offerings, while also driving a transversal transformation project across regions and business units.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Director level

Key Responsibilities

•Lead the In Service Core Team (ISCT) to drive Airbus customer service strategy and ensure aligned execution across business units.
•Act as primary interface between strategic customers and Customer Services, ensuring a single voice on in-service matters.
•Coordinate and oversee all post-sales activities across the aircraft life cycle, including Entry into Service preparation, daily support, and End of Operations management.
•In conjunction with Sales leadership, identify customer needs, support sales of Customer Services products and services, and recommend joint services opportunities.
•Exercise commercial control (justify/minimize gestures, follow up contractual commitments, keep debt under control) and lead executive review meeting preparation and follow-up.

Travel: High travel

Pay and Benefits

Salary: USD 145,000 - 165,000 annually

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•10+ years of aerospace industry experience.
•3 years as a Customer Support Director managing category 1 customers.
•Professional qualifications in aerospace engineering (or related discipline).
•Knowledge of contracting principles and strong aviation safety awareness.
•Proven experience leading and managing transverse teams and activities without hierarchical authority.

Experience:AerospaceAviationCustomer supportCustomer accounts

Skills:CommunicationResilienceNegotiationLeadershipStrategic planning

Certifications:Project Management Certification

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Airbus

Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn

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Airbus

6 days ago

Senior Customer Support Director

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Director level

Key Responsibilities

•Lead the In Service Core Team (ISCT) to drive Airbus customer service strategy and ensure aligned execution across business units.
•Act as primary interface between strategic customers and Customer Services, ensuring a single voice on in-service matters.
•Coordinate and oversee all post-sales activities across the aircraft life cycle, including Entry into Service preparation, daily support, and End of Operations management.
•In conjunction with Sales leadership, identify customer needs, support sales of Customer Services products and services, and recommend joint services opportunities.
•Exercise commercial control (justify/minimize gestures, follow up contractual commitments, keep debt under control) and lead executive review meeting preparation and follow-up.

Travel: High travel

Pay and Benefits

Salary: USD 145,000 - 165,000 annually

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•10+ years of aerospace industry experience.
•3 years as a Customer Support Director managing category 1 customers.
•Professional qualifications in aerospace engineering (or related discipline).
•Knowledge of contracting principles and strong aviation safety awareness.
•Proven experience leading and managing transverse teams and activities without hierarchical authority.

Experience:AerospaceAviationCustomer supportCustomer accounts

Skills:CommunicationResilienceNegotiationLeadershipStrategic planning

Certifications:Project Management Certification

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Airbus

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn