Associate / Sr. Associate - Refferal

Sutherland
Kochi
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Analytical thinking","Adaptability"]

Deliver outstanding customer experience by handling inquiries and resolving issues via email, chat, or social media. Maintain contact center KPIs and SLAs for customer satisfaction and productivity, while following non-disclosure agreements and data security policies. Participate in mandated upskilling and e-courses, attend coaching sessions to apply feedback, and ensure consistent schedule adherence to reduce program shrinkage.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sutherland
Sutherland
2 months ago

Associate / Sr. Associate - Refferal

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver outstanding customer experience by handling inquiries and resolving issues via email, chat, or social media. Maintain contact center KPIs and SLAs for customer satisfaction and productivity, while following non-disclosure agreements and data security policies. Participate in mandated upskilling and e-courses, attend coaching sessions to apply feedback, and ensure consistent schedule adherence to reduce program shrinkage.
Location: Kochi
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Resolve customer requests and inquiries via email, chat, or social channels using appropriate principles.
  • •Achieve contact center statistics and meet SLAs for contractual metrics.
  • •Adhere to non-disclosure agreements and data security policies.
  • •Complete upskilling and mandated e-courses for each program.
  • •Maintain 100% schedule adherence, avoid absenteeism, and contribute to reducing program shrinkage.

Key Requirements

  • •Any full-time UG/PG graduate (Arts, Science, Commerce, Engineering, Pharma, MBA, MCA), with eligibility for 2025 passouts.
  • •Excellent verbal and written English language skills.
  • •Good analytical and typing skills.
  • •Flexibility to work shifts, including nights.
  • •Must reside within a 25 km radius of the office.
Skills:CommunicationAnalytical thinkingAdaptability
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor