Associate Consultant - IT (Desktop Engineer)

Black Box
Bengaluru
Workplace: OnsiteFull timeFunction: Consulting & AdvisorySkills: ["Windows","Video Conferencing","ServiceNow"]

Provide face-to-face and remote IT support for Black Box employees, managing desktop and laptop hardware/software in Windows server/workstation environments. Configure, test, and deploy IT devices, troubleshoot PC network issues, support video conferencing systems, and manage tickets via ServiceNow to ensure timely, secure tech assistance across the organization.

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FursaFursa
Black Box
Black Box
11 months ago

Associate Consultant - IT (Desktop Engineer)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide face-to-face and remote IT support for Black Box employees, managing desktop and laptop hardware/software in Windows server/workstation environments. Configure, test, and deploy IT devices, troubleshoot PC network issues, support video conferencing systems, and manage tickets via ServiceNow to ensure timely, secure tech assistance across the organization.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Entry level

Key Responsibilities

  • •Configure, test, and deploy hardware and software to users both locally and remotely.
  • •Diagnose and resolves problems related to the operation of PCs on the network.
  • •Troubleshoot and repair break/fix issues.
  • •Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts.
  • •Create, monitor, update, and close tickets using Service Now ticketing system.

Key Requirements

  • •Face-to-face and remote technical support for desktops/laptops in Windows server/workstation environments.
  • •Configure, test, and deploy hardware and software to users locally and remotely.
  • •Diagnose and resolve problems related to operation of PCs on the network.
  • •Troubleshoot and repair break/fix issues.
Experience:It
Skills:WindowsVideo ConferencingServiceNow
Tech Stack:Windows ServerWindows 10/11ServiceNowVideo Conferencing

Company Brief

Black Box
Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.
Industry: Professional Services
Headquarters: Pittsburgh, United States
Founded: 1976
Website