Account Manager (Central, Hong Kong Island, HK)

HSBC
America/Chicago
Full timeFunction: Customer Success & Account ManagementSkills: ["Customer-focused mindset","Communication","Attention to detail","Stakeholder management","Ownership"]

Manage client service execution by overseeing query handling, triage, follow-ups, and coordination with internal teams to drive timely resolution. Monitor day-to-day transactional activity to spot trends, exceptions, and service friction points. Provide client insights through service reviews and data analysis to help optimize treasury and cash management setups. Identify improvement opportunities from client interactions, and partner with internal global service teams and sales to deliver consistent outcomes.

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FursaFursa
HSBC
HSBC
20 hours ago

Account Manager (Central, Hong Kong Island, HK)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Manage client service execution by overseeing query handling, triage, follow-ups, and coordination with internal teams to drive timely resolution. Monitor day-to-day transactional activity to spot trends, exceptions, and service friction points. Provide client insights through service reviews and data analysis to help optimize treasury and cash management setups. Identify improvement opportunities from client interactions, and partner with internal global service teams and sales to deliver consistent outcomes.
Location: America/Chicago
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Support execution of query management for clients, including logging, triage, follow-up, and coordination to drive timely resolution.
  • •Monitor transactional activity to identify trends, exceptions, and service friction points, escalating when appropriate.
  • •Contribute to client insights and service reviews by analyzing data, service performance summaries, and action logs to help optimize treasury and cash management setups.
  • •Maintain effective working relationships with key stakeholders in a “one team” environment aligned with HSBC’s engagement culture.
  • •Identify service improvement opportunities from recurring client issues and root causes, educate clients on self-service tools and digital capabilities, and work with internal partners to ensure consistent service outcomes.

Key Requirements

  • •Relevant banking experience supporting FIs/corporates in client management, service, sales support, relationship support, or account management.
  • •Exposure to cash management and awareness of evolving digitalization (self-service, digital channels, automation).
  • •Customer-focused mindset with the ability to understand client needs and support solutions through HSBC’s products and services.
  • •Comfort in a fast-paced environment with changing priorities and multiple stakeholders, communicating clearly with strong attention to detail.
  • •Ownership and follow-through to progress issues, coordinate with stakeholders, and escalate appropriately even with incomplete information.
Experience:BankingCash managementTreasuryCorporate clients
Skills:Customer-focused mindsetCommunicationAttention to detailStakeholder managementOwnership

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn