GTM Strategy & Operations Manager, Post-Sales

Zip
San Francisco, New York
Workplace: HybridFull timeUSD 153,000 - 189,000 annuallyFunction: Business OperationsExperience: 8+ yearsSkills: ["Analytical thinking","Communication","Execution","Collaboration","Attention to detail"]

Own post-sales operating rhythms for Customer Success—driving models, metrics, and planning that improve how the team covers, retains, and grows customers. Standardize ways of working across post-sales, lead GTM cadence (book reviews, renewal forecasting, QBRs, churn/at-risk reviews), and partner cross-functionally with Sales, Marketing, Product, and Finance. Use SQL, spreadsheets, and BI tools to analyze performance, validate assumptions, and deliver high-impact projects like renewal forecasting and health score redesign.

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Zip
Zip
5 days ago

GTM Strategy & Operations Manager, Post-Sales

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Last checked: 28 minutes agoStatus: Live

Job Summary

Own post-sales operating rhythms for Customer Success—driving models, metrics, and planning that improve how the team covers, retains, and grows customers. Standardize ways of working across post-sales, lead GTM cadence (book reviews, renewal forecasting, QBRs, churn/at-risk reviews), and partner cross-functionally with Sales, Marketing, Product, and Finance. Use SQL, spreadsheets, and BI tools to analyze performance, validate assumptions, and deliver high-impact projects like renewal forecasting and health score redesign.
Location: San Francisco, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead post-sales operations, including long-term planning, segmentation, metrics, reporting, and ongoing execution needs.
  • •Act as strategic thought partner to post-sales leadership by framing key decisions and solving complex problems.
  • •Run GTM operating cadence: book reviews, renewal forecast calls, at-risk/churn reviews, QBRs, and leadership syncs.
  • •Coordinate cross-functional execution with Sales, Marketing, CS, Product, and Finance to advance GTM initiatives and align teams.
  • •Build data-driven improvements using SQL, spreadsheets, and BI tools to validate assumptions and uncover growth insights.

Pay and Benefits

Salary: USD 153,000 - 189,000 annually
Perks:EquityHealth InsuranceVisionDentalPaid Leave401kHome OfficeCommuter Benefits

Key Requirements

  • •8+ years in customer success/post-sale operations, sales strategy, revenue operations, consulting, or a similar high-performance environment.
  • •Strong analytical and modeling skills; proficient in Excel/Sheets and able to write SQL or willing to learn.
  • •Deep understanding of the post-sale customer lifecycle and SaaS retention/expansion metrics (NRR, GRR, churn) plus health/account coverage models.
  • •Experience partnering with RevOps systems such as Salesforce, Gong, Superset, or similar tools.
  • •Excellent written and verbal communication with strong executive-ready communication and attention to detail.
Experience:8+ yearsSaaSCustomer successRevenue operationsRevOps
Skills:Analytical thinkingCommunicationExecutionCollaborationAttention to detail
Tech Stack:SQLExcelSheetsSalesforceGongSuperset

Company Brief

Zip
Provides buy-now-pay-later (BNPL) and digital payment solutions for consumers and merchants across multiple markets, enabling flexible payments, consumer credit, and merchant financing services.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2013
WebsiteLinkedIn