Customer Engineer

Render
United States
Workplace: RemoteFull timeUSD 156,000 - 191,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Integrity","Humility","Strong written communication","Data-driven prioritization"]

Help scale Render’s technical customer motion by turning expansion and churn signals into one-to-many programs, onboarding flows, webinars, and in-product guidance. Operate startup program onboarding and partner with Scaled Account Managers and Field Engineering to reduce customer friction. Build and maintain the scaled-engagement toolkit, including triggers, technical playbooks, calculators, POC templates, and enablement content—using cloud, Postgres, and AI-native expertise.

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Render
Render
2 days ago

Customer Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Help scale Render’s technical customer motion by turning expansion and churn signals into one-to-many programs, onboarding flows, webinars, and in-product guidance. Operate startup program onboarding and partner with Scaled Account Managers and Field Engineering to reduce customer friction. Build and maintain the scaled-engagement toolkit, including triggers, technical playbooks, calculators, POC templates, and enablement content—using cloud, Postgres, and AI-native expertise.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with Scaled AMs and Field Engineering to turn expansion and churn signals into customer programs and in-app prompts.
  • •Run startup program onboarding using Intercom checklists and guided flows, including activation follow-up.
  • •Identify recurring mistakes and best practices with Support Engineering, then turn them into programs and content.
  • •Build scaled-engagement toolkit components such as in-app programs, outbound triggers, pricing/sizing calculators, and POC templates.
  • •Run scaled programs (webinars, Slack community touchpoints, pattern-based outreach) and translate customer questions into in-product guidance.

Pay and Benefits

Salary: USD 156,000 - 191,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveParental LeaveHealth InsuranceDentalVision401kLife InsuranceHome OfficeLearning BudgetWellness StipendCell PhoneInternet Subsidy

Key Requirements

  • •3+ years in a customer-facing technical role (customer engineering, solutions engineering, technical support, or developer relations).
  • •Ability to operate a high-volume, one-to-many motion independently with clearly scoped programs and content.
  • •Strong fundamentals across cloud infrastructure, including containers, deploys, autoscaling, networking, and CI/CD.
  • •Working knowledge of Postgres and common database migration patterns (Heroku, AWS RDS).
  • •AI fluency, using AI tools daily and comfortable advising customers building AI-native, LLM-powered applications.
Experience:3+ yearsPLG
Skills:IntegrityHumilityStrong written communicationData-driven prioritization
Tech Stack:IntercomPostgresHerokuAWS RDSContainersAutoscalingCI/CDNetworking

Company Brief

Render
Provides a cloud platform (PaaS) that simplifies deploying and hosting web services, databases, and static sites with auto-scaling, managed databases, and developer-friendly tooling for modern web applications.
Industry: Cloud Computing
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2016
WebsiteLinkedIn