Customer Engineer - C1

Applied Materials
Shenzhen
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesEducation: associatesSkills: ["Communication","Troubleshooting","Mechanical aptitude","Problem-solving","Customer coordination"]

Serve as the direct liaison with customers by installing, maintaining, and upgrading semiconductor and advanced display equipment. Use digital analytics and basic diagnostic techniques to troubleshoot technical issues with guidance from Senior Customer Engineers. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, while coordinating and communicating with customers to ensure smooth operations and exceptional service.

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Applied Materials
Applied Materials
1 week ago

Customer Engineer - C1

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the direct liaison with customers by installing, maintaining, and upgrading semiconductor and advanced display equipment. Use digital analytics and basic diagnostic techniques to troubleshoot technical issues with guidance from Senior Customer Engineers. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, while coordinating and communicating with customers to ensure smooth operations and exceptional service.
Location: Shenzhen
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Collaborate with Senior Field Service Engineers [Customer Engineers] to install, maintain, and upgrade customer equipment.
  • •Use digital analytics for troubleshooting.
  • •Apply basic diagnostic techniques to assess and address equipment technical issues with guidance.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided).
  • •Coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
Travel: Medium travel

Pay and Benefits

Perks:Learning BudgetEmployee AssistanceTravel Allowance

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or a trade certification.
  • •Basic mechanical aptitude and ability to learn and interpret electrical and mechanical schematics.
  • •Experience diagnosing and resolving basic technical challenges.
  • •Effective written and verbal communication skills.
  • •Basic knowledge of Microsoft Excel, Word, and PowerPoint, plus a valid driver’s license (and ability to obtain a passport if travel is required).
Experience:Field service supportCustomer support
Education:Associate's in electronics or engineering technologies
Skills:CommunicationTroubleshootingMechanical aptitudeProblem-solvingCustomer coordination
Licenses:Valid driver’s license
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointDigital analyticsDigital multimeters

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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