OCM Lead

NTT
Austin
Workplace: RemoteFull timeUSD 90,146 - 166,938Function: Administration & Executive AssistanceExperience: 8+ yearsSkills: ["Writing","Editing","Content creation","Stakeholder management","Executive-level communications","Governance"]

Lead end-to-end customer communications for a TX DIR Cloud Services Phase 2 rollout, translating technical deployments into adoption enablement and operational readiness. Own multi-channel messaging across emails, newsletters, CRM outreach, webinars, podcasts, dashboards, and Quick Start Guides, while aligning DIR/MI/NTT DATA stakeholders through governance and reporting. Coordinate training and marketing deliverables, support behavior-change enablement, and drive measurable customer experience outcomes from July–December 2026.

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FursaFursa
NTT
NTT
1 day ago

OCM Lead

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead end-to-end customer communications for a TX DIR Cloud Services Phase 2 rollout, translating technical deployments into adoption enablement and operational readiness. Own multi-channel messaging across emails, newsletters, CRM outreach, webinars, podcasts, dashboards, and Quick Start Guides, while aligning DIR/MI/NTT DATA stakeholders through governance and reporting. Coordinate training and marketing deliverables, support behavior-change enablement, and drive measurable customer experience outcomes from July–December 2026.
Location: Austin
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Own and execute end-to-end communications strategies for Phase 2 service rollout and customer adoption between July–December, including DBMS and monitoring capabilities.
  • •Manage customer communications lifecycle (awareness campaigns, targeted emails, CRM outreach, newsletters) and set expectations for service value and RACI changes.
  • •Serve as central owner of customer-facing multi-channel communications for PCM, including training and dashboard launch communications, webinars, and Quick Start Guides.
  • •Drive contractual marketing deliverables (video/podcast/campaign execution) and coordinate approvals to meet timelines and standards.
  • •Lead governance and reporting via OCM status meetings, stakeholder review sessions, weekly/monthly status reporting, and milestone tracking.
Travel: Low travel

Pay and Benefits

Salary: USD 90,146 - 166,938
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid Leave401k

Key Requirements

  • •8+ years of experience on transformation programs in a contributing role.
  • •2+ years of experience leading Organizational Change Management for large-scale technology implementations.
  • •Strong demonstrated communications skills including writing, editing, and content creation contributions.
  • •Experience supporting cloud, infrastructure, or managed services environments (preferred).
  • •PROSCI, ACMP, or an equivalent OCM certification (preferred).
Experience:8+ yearsTransformation programsOrganizational change managementCloudInfrastructureManaged services
Skills:WritingEditingContent creationStakeholder managementExecutive-level communicationsGovernance
Certifications:PROSCIACMP
Tech Stack:KubernetesCRMDBMSCloudabilityDocebo

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn