CS Enablement Manager (d/f/m)

Leapsome
Berlin
Workplace: HybridContractEUR 50,000 - 100,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Coaching","Facilitation","Stakeholder management","Ownership"]

Own CS enablement across the GTM organization to improve renewals and expansion for CS Growth and CS Care teams. Build AI-assisted learning and knowledge management workflows, design onboarding for new CS hires to cut ramp time, and coach the team on real client calls. Facilitate workshops so learnings show up in day-to-day customer work, while maintaining career development frameworks and aligning stakeholders across Sales, Product, Marketing, and Ops.

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FursaFursa
Leapsome
Leapsome
5 days ago

CS Enablement Manager (d/f/m)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own CS enablement across the GTM organization to improve renewals and expansion for CS Growth and CS Care teams. Build AI-assisted learning and knowledge management workflows, design onboarding for new CS hires to cut ramp time, and coach the team on real client calls. Facilitate workshops so learnings show up in day-to-day customer work, while maintaining career development frameworks and aligning stakeholders across Sales, Product, Marketing, and Ops.
Location: Berlin
Workplace: Hybrid
Employment Type: Contract · 12 months
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Develop and run enablement initiatives that measurably improve CS Growth and CS Care teams’ ability to drive renewals and expansion.
  • •Build scalable structures and AI-assisted workflows for knowledge management, meeting formats, and GTM org initiative alignment.
  • •Own onboarding for new CS hires and reduce ramp time using structured, AI-supported learning paths.
  • •Coach team members on real client calls, including call preparation and feedback after calls.
  • •Maintain career development guidelines, skill frameworks, and org design across CS levels; manage cross-functional stakeholders on learning priorities and support Sales enablement when needed.

Pay and Benefits

Salary: EUR 50,000 - 100,000 annually
Equity and Bonus:Equity
Perks:Learning BudgetHome OfficeEquityGym MembershipPaid Leave

Key Requirements

  • •5+ years in enablement, L&D, CS, Sales, or a mix, with experience improving commercial teams’ performance.
  • •Hands-on generalist who can facilitate workshops and coach team members on client calls.
  • •Ability to design learning experiences and communicate clearly at every level.
  • •Strong end-to-end ownership: scope, design, execute, and maintain projects.
  • •Comfort using AI tools daily and redesigning workflows around them; bonus if you have HR tech or HR field experience and a grasp of the SaaS CS lifecycle.
Experience:5+ yearsSaaSHR tech
Skills:CommunicationCoachingFacilitationStakeholder managementOwnership
Languages:EnglishGerman
Tech Stack:AI

Company Brief

Leapsome
Provides an AI-powered people enablement platform combining HRIS, performance management, engagement surveys, OKRs, learning, and feedback to help organisations develop employees, improve manager adoption, and streamline people operations.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Berlin, Germany
Founded: 2016
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor