Duty Supervisor - RUH

Etihad Aviation Group
Riyadh
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5-7 yearsEducation: bachelorsSkills: ["Communication","Supervisory skills","Coordination","Decision-making","Guest focus"]

Plan, direct, and supervise airport operations on a shift basis, ensuring passenger and aircraft handling follow checklists, brand requirements, and regulatory standards. Manage safety and security outcomes through hazard identification, compliance monitoring, and reporting. Coordinate operational disruption recovery with Guest Control, Network Control, and SOC, oversee special guest/VIP requirements, and ensure on-time performance and emergency response readiness while maintaining customer service standards.

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Etihad Aviation Group
Etihad Aviation Group
1 day ago

Duty Supervisor - RUH

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Last checked: 4 hours agoStatus: Live

Job Summary

Plan, direct, and supervise airport operations on a shift basis, ensuring passenger and aircraft handling follow checklists, brand requirements, and regulatory standards. Manage safety and security outcomes through hazard identification, compliance monitoring, and reporting. Coordinate operational disruption recovery with Guest Control, Network Control, and SOC, oversee special guest/VIP requirements, and ensure on-time performance and emergency response readiness while maintaining customer service standards.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Oversee passenger and aircraft handling operations on a shift basis, ensuring adherence to arrival/departure checklists and regulatory requirements.
  • •Manage safety and security outcomes through hazard identification, safety/compliance monitoring, and reporting.
  • •Coordinate VIP/MAAS, PRM, and special category guest requirements, including assessment, planning, and coordination.
  • •Liaise with Guest Control, Network Control, and SOC to manage operational disruption recovery and reduce impact to guest service.
  • •Deliver on-time performance and handle disruption planning, including emergency response plan rehearsal and diversion/delay handling.

Key Requirements

  • •Minimum 5-7 years of experience in service, hospitality, airline, or retail within a supervisory shift environment.
  • •Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience with frontline service delivery knowledge.
  • •Demonstrable communication skills and ability to supervise teams and service providers on shift.
  • •Experience operating in a highly pressured, multicultural environment with aviation/travel/airport policy knowledge.
  • •Ability to balance guest-centric focus with corporate interests while maintaining safety and security standards.
Experience:5-7 yearsAirlinesHospitalityRetailAirport operations
Education:Bachelor's
Skills:CommunicationSupervisory skillsCoordinationDecision-makingGuest focus
Languages:English (UK)

Company Brief

Etihad Aviation Group
Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2003
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