NTT

1 month ago

Helpdesk Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide IT Service Desk support to end-users for devices, applications, and business processes. Record, update, and escalate support issues, and support IT onboarding for end-users. Coordinate with internal IT teams on system testing, integration, and maintenance, while exploring and recommending new IT tools. Drive process and technology improvements, troubleshoot effectively, and work in a 24/7 rotational-shift environment with mandatory in-office attendance.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support all IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Discover, suggest, evaluate, and implement process and technology improvements; learn and grow in other IT business areas.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills.
•Strong troubleshooting, bug-finding, and resolution abilities.
•Knowledge and skills for IT software and hardware troubleshooting (Win 10, macOS, iOS, Android, Google Suite, and Microsoft environment).
•Comfortable working with various stakeholders and able to work independently in a diverse global team.

Skills:Customer serviceTeam playerCommunicationTroubleshootingIndependent work

Languages:English

Tech Stack:Win 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT