Senior Services Product Manager, WW Enterprise SW Service Products

NVIDIA
Santa Clara
Workplace: OnsiteFull timeUSD 168,000 - 327,750 annuallyFunction: Product ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Collaboration","Strategic thinking","Customer focus"]

Develop and manage AI software and cloud support service products, with a focus on premium support offerings. Identify service gaps, define requirements and product strategy, and lead execution with measurable performance. Partner with cross-functional teams to improve onboarding, implementation, and adoption, using data insights to shape targeted offers. Launch new services in alignment with internal technical teams and external partners while continuously enhancing software support processes to improve customer happiness.

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FursaFursa
NVIDIA
NVIDIA
2 months ago

Senior Services Product Manager, WW Enterprise SW Service Products

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Develop and manage AI software and cloud support service products, with a focus on premium support offerings. Identify service gaps, define requirements and product strategy, and lead execution with measurable performance. Partner with cross-functional teams to improve onboarding, implementation, and adoption, using data insights to shape targeted offers. Launch new services in alignment with internal technical teams and external partners while continuously enhancing software support processes to improve customer happiness.
Location: Santa Clara
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Develop and manage service products within the AI software and cloud support portfolio, focusing on premium support offerings.
  • •Identify service gaps, define product requirements/specifications, set strategy and positioning, and lead operational execution with performance measurement.
  • •Work with cross-functional teams to implement measures to monitor software onboarding, implementation, and adoption processes.
  • •Use data insights to inform strategic action plans and build targeted service offers that help customers enter the AI application ecosystem.
  • •Align internal technical teams and external partners to launch new services and improve software support processes to increase customer happiness.

Pay and Benefits

Salary: USD 168,000 - 327,750 annually
Equity and Bonus:Equity

Key Requirements

  • •8+ years of experience in product management and service-related fields.
  • •Strong grasp of AI software, adoption, and onboarding processes, with experience building support service products.
  • •Ability to work in both strategic and tactical environments and influence across enterprise service business stakeholders.
  • •Bachelor’s or equivalent experience in a business and/or technical field.
  • •Strong communication and interpersonal skills, with a track record of collaboration across technical and non-technical teams.
Experience:8+ yearsAI softwareCloud supportEnterprise support services
Education:Bachelor's
Skills:CommunicationCollaborationStrategic thinkingCustomer focus
Tech Stack:Generative AICloudAI software

Company Brief

NVIDIA
Designs and manufactures GPUs, AI accelerators, and system-on-chip products for gaming, data centers, professional visualization, and automotive markets, enabling advanced graphics, AI, and high-performance computing solutions worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1993
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor