Reveleer

1 day ago

Customer Success Manager - Healthcare Risk Adjustment

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Own customer engagement and outcomes for a portfolio of healthcare risk adjustment customers, ensuring successful adoption of the platform and driving renewals and expansion. Build executive-level relationships, lead gap-closing and service level alignment, and collaborate cross-functionally with Operations, Product, Analytics, and Engineering to deliver projects. Use Gainsight to manage health and success plans, present reporting and executive updates, and apply deep CMS/RADV audit regulatory knowledge.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build long-term, strategic executive-level partnerships with high-revenue risk adjustment customers within the ACA HHS CMS RADV Initial Validation Audit.
•Understand customer value drivers, business goals, workflows, organizational structures, and requirements across your assigned book of business.
•Act as primary point of contact to ensure successful adoption and project outcomes through cross-functional collaboration with Operations, Product, Analytics, and Engineering.
•Engage with customers daily via scheduled meetings, emails, and ad-hoc calls; monitor reporting and service level agreement alignment and share gap-closing plans.
•Use Gainsight to create success plans, monitor customer health, and document progress toward program goals and milestones, escalating critical issues with senior leadership.

Pay and Benefits

Salary: USD 100,000 - 110,000

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•5+ years working within a Health Plan and/or experience in a customer-facing vendor management role managing Risk Adjustment (RADV) lines of business or other relevant healthcare experience.
•Minimum two years of account management experience within HHS RADV Initial Validation Audit.
•Strong project management skills to manage and track multiple customer requests, issues, and project plans.
•Significant experience presenting detailed reports, gap closing plans, and project plan dependencies to senior-level customer contacts.
•Proficiency with MS Office with advanced proficiency in Excel; bachelor’s degree preferred or equivalent work experience.

Experience:HealthcareHealth plansRisk adjustmentValue-based careSaaS

Skills:CommunicationProblem-solvingAnalyticalOrganizationalAdaptability

Tech Stack:GainsightMS OfficeExcel

Company Brief

Reveleer

Provides an AI-powered value-based care platform for health plans and risk-bearing providers, offering retrieval, clinical intelligence, risk adjustment, quality improvement, and member management solutions to streamline workflows and improve outcomes.

Industry: HealthTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Private Equity Backed

Headquarters: Glendale, United States

Founded: 2009

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Reveleer

1 day ago

Customer Success Manager - Healthcare Risk Adjustment

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build long-term, strategic executive-level partnerships with high-revenue risk adjustment customers within the ACA HHS CMS RADV Initial Validation Audit.
•Understand customer value drivers, business goals, workflows, organizational structures, and requirements across your assigned book of business.
•Act as primary point of contact to ensure successful adoption and project outcomes through cross-functional collaboration with Operations, Product, Analytics, and Engineering.
•Engage with customers daily via scheduled meetings, emails, and ad-hoc calls; monitor reporting and service level agreement alignment and share gap-closing plans.
•Use Gainsight to create success plans, monitor customer health, and document progress toward program goals and milestones, escalating critical issues with senior leadership.

Pay and Benefits

Salary: USD 100,000 - 110,000

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•5+ years working within a Health Plan and/or experience in a customer-facing vendor management role managing Risk Adjustment (RADV) lines of business or other relevant healthcare experience.
•Minimum two years of account management experience within HHS RADV Initial Validation Audit.
•Strong project management skills to manage and track multiple customer requests, issues, and project plans.
•Significant experience presenting detailed reports, gap closing plans, and project plan dependencies to senior-level customer contacts.
•Proficiency with MS Office with advanced proficiency in Excel; bachelor’s degree preferred or equivalent work experience.

Experience:HealthcareHealth plansRisk adjustmentValue-based careSaaS

Skills:CommunicationProblem-solvingAnalyticalOrganizationalAdaptability

Tech Stack:GainsightMS OfficeExcel

Company Brief

Reveleer

Industry: HealthTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Private Equity Backed

Headquarters: Glendale, United States

Founded: 2009

Glassdoor: 4.2

Website LinkedIn Glassdoor