Customer Success Manager - Healthcare Risk Adjustment

Reveleer
United States
Workplace: RemoteFull timeUSD 100,000 - 110,000Function: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Analytical","Organizational","Adaptability"]

Own customer engagement and outcomes for a portfolio of healthcare risk adjustment customers, ensuring successful adoption of the platform and driving renewals and expansion. Build executive-level relationships, lead gap-closing and service level alignment, and collaborate cross-functionally with Operations, Product, Analytics, and Engineering to deliver projects. Use Gainsight to manage health and success plans, present reporting and executive updates, and apply deep CMS/RADV audit regulatory knowledge.

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Reveleer
Reveleer
1 month ago

Customer Success Manager - Healthcare Risk Adjustment

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own customer engagement and outcomes for a portfolio of healthcare risk adjustment customers, ensuring successful adoption of the platform and driving renewals and expansion. Build executive-level relationships, lead gap-closing and service level alignment, and collaborate cross-functionally with Operations, Product, Analytics, and Engineering to deliver projects. Use Gainsight to manage health and success plans, present reporting and executive updates, and apply deep CMS/RADV audit regulatory knowledge.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build long-term, strategic executive-level partnerships with high-revenue risk adjustment customers within the ACA HHS CMS RADV Initial Validation Audit.
  • •Understand customer value drivers, business goals, workflows, organizational structures, and requirements across your assigned book of business.
  • •Act as primary point of contact to ensure successful adoption and project outcomes through cross-functional collaboration with Operations, Product, Analytics, and Engineering.
  • •Engage with customers daily via scheduled meetings, emails, and ad-hoc calls; monitor reporting and service level agreement alignment and share gap-closing plans.
  • •Use Gainsight to create success plans, monitor customer health, and document progress toward program goals and milestones, escalating critical issues with senior leadership.

Pay and Benefits

Salary: USD 100,000 - 110,000
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •5+ years working within a Health Plan and/or experience in a customer-facing vendor management role managing Risk Adjustment (RADV) lines of business or other relevant healthcare experience.
  • •Minimum two years of account management experience within HHS RADV Initial Validation Audit.
  • •Strong project management skills to manage and track multiple customer requests, issues, and project plans.
  • •Significant experience presenting detailed reports, gap closing plans, and project plan dependencies to senior-level customer contacts.
  • •Proficiency with MS Office with advanced proficiency in Excel; bachelor’s degree preferred or equivalent work experience.
Experience:HealthcareHealth plansRisk adjustmentValue-based careSaaS
Skills:CommunicationProblem-solvingAnalyticalOrganizationalAdaptability
Tech Stack:GainsightMS OfficeExcel

Company Brief

Reveleer
Provides an AI-powered value-based care platform for health plans and risk-bearing providers, offering retrieval, clinical intelligence, risk adjustment, quality improvement, and member management solutions to streamline workflows and improve outcomes.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Private Equity Backed
Headquarters: Glendale, United States
Founded: 2009
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Glassdoor: 4.2
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