BCP Customer Engagement Analytics Lead - Business Director

Discover Financial
Virginia, New York, Richmond
Full timeUSD 209,500 - 286,900 annuallyFunction: Data Analytics & Business IntelligenceEducation: bachelorsSkills: ["Strategic thinking","Leadership","Problem-solving","Executive communication","Decision making"]

Lead analytics strategy for Accounts Payable and Expense Management, turning complex customer, product, and financial data into clear insights and measurable business results. As part of the Spend Management leadership team, you’ll develop and test strategies to drive growth and profitability, oversee multiple concurrent projects, and manage a team of analysts. Partner across IT, Sales, Operations, and Finance to improve quality, volume, service, and profitability through rigorous experimentation and continuous learning.

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Discover Financial
Discover Financial
1 month ago

BCP Customer Engagement Analytics Lead - Business Director

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead analytics strategy for Accounts Payable and Expense Management, turning complex customer, product, and financial data into clear insights and measurable business results. As part of the Spend Management leadership team, you’ll develop and test strategies to drive growth and profitability, oversee multiple concurrent projects, and manage a team of analysts. Partner across IT, Sales, Operations, and Finance to improve quality, volume, service, and profitability through rigorous experimentation and continuous learning.
Location: Virginia, New York, Richmond
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Director level

Key Responsibilities

  • •Develop business strategies to drive growth, profitability, and competitive success amid shifting consumer and regulatory demands.
  • •Lead and develop multiple analysts; coach and mentor associates to develop and retain talent.
  • •Develop and implement product and pricing strategies for lending products, including product-level data modeling and analytics.
  • •Lead direct-to-consumer and retail channel marketing efforts using targeted insights to inform customer experiences and go-to-market strategies.
  • •Drive step-change credit performance improvements by building risk models, testing hypotheses, and using rigorous monitoring and analysis.

Pay and Benefits

Salary: USD 209,500 - 286,900 annually

Key Requirements

  • •Bachelor’s Degree.
  • •At least 4 years of experience performing quantitative analysis.
  • •At least 4 years of experience performing qualitative analysis.
  • •At least 2 years of experience performing people management.
  • •At least 2 years of experience performing project management.
Experience:Financial services
Education:Bachelor's
Skills:Strategic thinkingLeadershipProblem-solvingExecutive communicationDecision making

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn