Okta

4 days ago

Manager, Customer First Operations, APJ

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Shape and scale Okta’s EMEA Customer First operations by setting operating rigor, management systems, and operating cadences across Customer Success and Technical Account Management. Partner with global CX operations and adjacent teams (Renewals, Support, Professional Services, Sales) to drive consistent standards, improve cross-functional handoffs, and maximize Net Revenue Retention through leading metrics, risk mitigation, and executive-level business reviews.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Sr. Manager level

Key Responsibilities

•Act as an operational guardrail to maintain strict consistency across CX processes and prevent regional drift.
•Establish and govern the CX operating rhythm with high execution and data quality across key cadences (e.g., Get Well Plans, Account Reviews, Path to Green, Leader Cadences).
•Own and optimize the EMEA Customer First Management System, translating strategy into execution across KPIs, Standards, and Operating Cadences.
•Drive cross-functional handoffs and alignment between Sales, Renewals, Support, Professional Services, and Customer Success.
•Oversee customer lifecycle visibility and Path to Green risk mitigation, and lead Monthly/Quarterly Business Reviews (MBR/QBR).

Key Requirements

•Demonstrated experience in GTM operations, customer success operations, or revenue operations in a SaaS/enterprise environment.
•Exceptional analytical and quantitative skills, using complex data to drive decision-making.
•Deep understanding of the end-to-end customer journey and the enterprise software lifecycle for business outcome attainment.
•Strong proficiency leveraging AI tools for operational efficiency, process automation, and data analysis.
•Deep experience with CRM and CS platforms (e.g. Salesforce.com, Gainsight) and data visualization/reporting tools.

Experience:SaaSEnterpriseGTMCustomer SuccessRevenue Operations

Skills:Analytical thinkingCommunicationCollaborationGrowth mindsetAttention to detail

Languages:English

Tech Stack:AISalesforce.comGainsight

Company Brief

Okta

Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Okta

4 days ago

Manager, Customer First Operations, APJ

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Sr. Manager level

Key Responsibilities

•Act as an operational guardrail to maintain strict consistency across CX processes and prevent regional drift.
•Establish and govern the CX operating rhythm with high execution and data quality across key cadences (e.g., Get Well Plans, Account Reviews, Path to Green, Leader Cadences).
•Own and optimize the EMEA Customer First Management System, translating strategy into execution across KPIs, Standards, and Operating Cadences.
•Drive cross-functional handoffs and alignment between Sales, Renewals, Support, Professional Services, and Customer Success.
•Oversee customer lifecycle visibility and Path to Green risk mitigation, and lead Monthly/Quarterly Business Reviews (MBR/QBR).

Key Requirements

•Demonstrated experience in GTM operations, customer success operations, or revenue operations in a SaaS/enterprise environment.
•Exceptional analytical and quantitative skills, using complex data to drive decision-making.
•Deep understanding of the end-to-end customer journey and the enterprise software lifecycle for business outcome attainment.
•Strong proficiency leveraging AI tools for operational efficiency, process automation, and data analysis.
•Deep experience with CRM and CS platforms (e.g. Salesforce.com, Gainsight) and data visualization/reporting tools.

Experience:SaaSEnterpriseGTMCustomer SuccessRevenue Operations

Skills:Analytical thinkingCommunicationCollaborationGrowth mindsetAttention to detail

Languages:English

Tech Stack:AISalesforce.comGainsight

Company Brief

Okta

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn