Live Chat Support (Work from home)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide timely, accurate live chat support as the first point of contact for customers. Resolve inquiries by assessing needs, troubleshooting issues, and offering clear step-by-step guidance. Maintain detailed interaction records, escalate unresolved problems, and follow up to ensure cases are fully resolved. Collaborate with the support team by sharing workarounds and feature requests, while working independently in a fully remote, quiet workspace.

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Respond to customer queries via live chat in a timely, accurate, and professional manner.
•Identify customer needs and provide appropriate solutions to ensure satisfaction.
•Troubleshoot issues and give clear, step-by-step guidance.
•Maintain detailed records of customer interactions, transactions, and complaints.
•Escalate unresolved issues to internal teams and follow up to ensure full resolution.

Pay and Benefits

Salary: USD 28 - 35 hourly

Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceAnnual BonusRemote WorkLearning Budget

Key Requirements

•Proven experience in a customer support role, preferably as a live chat agent or similar.
•Exceptional written communication and interpersonal skills in English, with strong grammar and punctuation.
•Strong multitasking skills to manage multiple chat conversations simultaneously.
•Excellent problem-solving abilities and the ability to think on your feet.
•Familiarity with CRM systems and practices is advantageous.

Skills:CommunicationInterpersonal skillsMultitaskingProblem-solvingEmpathy

Languages:English

Tech Stack:CRM

Company Brief

Qureos

Website

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Qureos

6 days ago

Live Chat Support (Work from home)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Respond to customer queries via live chat in a timely, accurate, and professional manner.
•Identify customer needs and provide appropriate solutions to ensure satisfaction.
•Troubleshoot issues and give clear, step-by-step guidance.
•Maintain detailed records of customer interactions, transactions, and complaints.
•Escalate unresolved issues to internal teams and follow up to ensure full resolution.

Pay and Benefits

Salary: USD 28 - 35 hourly

Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceAnnual BonusRemote WorkLearning Budget

Key Requirements

•Proven experience in a customer support role, preferably as a live chat agent or similar.
•Exceptional written communication and interpersonal skills in English, with strong grammar and punctuation.
•Strong multitasking skills to manage multiple chat conversations simultaneously.
•Excellent problem-solving abilities and the ability to think on your feet.
•Familiarity with CRM systems and practices is advantageous.

Skills:CommunicationInterpersonal skillsMultitaskingProblem-solvingEmpathy

Languages:English

Tech Stack:CRM

Company Brief

Qureos

Website