Assistant Store Manager (The Gardens Mall)

Hermes
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 6+ yearsEducation: bachelorsSkills: ["Customer service","Team building","Interpersonal skills","Communication","Self motivation"]

Supervise and motivate a team of sales staff to achieve sales targets while delivering excellent customer service and building client relationships. Assist the Store Manager in overseeing daily store operations, driving KPIs, and ensuring brand-consistent store presentation and enforced security measures. Coordinate sales plans, marketing events, and promotions. Use sales data and reports to identify improvement opportunities and handle client enquiries and complaints.

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Hermes
Hermes
2 days ago

Assistant Store Manager (The Gardens Mall)

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Last checked: 3 hours agoStatus: Live

Job Summary

Supervise and motivate a team of sales staff to achieve sales targets while delivering excellent customer service and building client relationships. Assist the Store Manager in overseeing daily store operations, driving KPIs, and ensuring brand-consistent store presentation and enforced security measures. Coordinate sales plans, marketing events, and promotions. Use sales data and reports to identify improvement opportunities and handle client enquiries and complaints.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Supervise and motivate a team of sales staff to achieve sales targets and provide excellent customer service while building client relationships.
  • •Regularly evaluate sales and customer service skills, coach staff improvement, and support development through on-the-job and product training.
  • •Analyze sales data and reports to identify improvement opportunities and propose solutions.
  • •Assist Store Manager with daily store operations, driving KPIs, and ensuring brand-consistent store presentation and enforced security measures.
  • •Handle client enquiries and complaints; coordinate sales plans, marketing events, and promotion programs with the team.

Key Requirements

  • •At least 5 years of relevant experience in high-end fashion, luxury industry, or similar capacity.
  • •A consistent track record in driving sales teams to hit targets.
  • •Strong passion for retail with good selling skills and appreciation for quality products.
  • •Fluent English and strong team building, interpersonal, and communication skills.
  • •Hands-on computer knowledge of MS Office and ability to work shifts/weekends and public holidays.
Experience:6+ yearsLuxury fashion
Education:Bachelor's
Skills:Customer serviceTeam buildingInterpersonal skillsCommunicationSelf motivation
Languages:English
Tech Stack:MS Office

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn