Customer Support Representative with French

Eaton
Budapest
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Attention to detail","Problem solving","Customer service attitude","Proactive communication"]

Provide commercial customer support for a portfolio of project-based customers, handling inquiries via phone, chat, and email while managing cases through a case management tool. Own order-related activities such as order entry, price checking, and order clearing, including complaints and coordination of delivery and billing across multiple product lines. Support pre- and post-sales service functions for EMEA customers, applying established policies to resolve issues and improve customer relationships.

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Eaton
Eaton
2 weeks ago

Customer Support Representative with French

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Provide commercial customer support for a portfolio of project-based customers, handling inquiries via phone, chat, and email while managing cases through a case management tool. Own order-related activities such as order entry, price checking, and order clearing, including complaints and coordination of delivery and billing across multiple product lines. Support pre- and post-sales service functions for EMEA customers, applying established policies to resolve issues and improve customer relationships.
Location: Budapest
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle inquiries from customers and internal parties via phone, chat, and email.
  • •Manage orders including order entry, price checking, and order clearing in line with Eaton policies.
  • •Handle complaints and coordinate delivery and billing across multiple product lines and project order sequencing.
  • •Perform pre-sales or post-sales service functions including end-to-end order status, repair/calibration requests, product changes or returns.
  • •Provide support to sales functions across EMEA on order fulfillment processes, invoicing requirements, contract issues/administration, and collections.

Pay and Benefits

Perks:Hybrid WorkAnnual BonusHealth InsuranceLife InsuranceCafeteria

Key Requirements

  • •Bachelor’s degree (BSC/BA).
  • •1-3 years of experience in customer support.
  • •English and French language minimum B2 level.
  • •Strong verbal and written communication skills with attention to detail.
  • •Basic MS Office; SAP or Salesforce knowledge or any case management tool is an advantage.
Experience:1-3 yearsCustomer supportCustomer service
Education:Bachelor's
Skills:CommunicationAttention to detailProblem solvingCustomer service attitudeProactive communication
Languages:EnglishFrench
Tech Stack:MS OfficeSAPSalesforceCase management toolEmailPhoneChat

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn