Customer Center Sales Associate A

Pepsi Bottling Ventures
United States
Workplace: OnsiteFull timeFunction: SalesExperience: 5+ yearsEducation: high_schoolSkills: ["Communication","Customer focus","Critical thinking","Judgment","Teamwork"]

Answer inbound customer calls to handle general account service issues and equipment repair needs while using suggestive sales skills to place orders for food service customers. Accurately record orders, educate customers on new products, match product benefits to customer needs, dispatch repair requests to the right channel, and log repair calls in SAP—applying customer service best practices to resolve order, delivery, and repeat equipment problems.

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Pepsi Bottling Ventures
Pepsi Bottling Ventures
4 days ago

Customer Center Sales Associate A

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Answer inbound customer calls to handle general account service issues and equipment repair needs while using suggestive sales skills to place orders for food service customers. Accurately record orders, educate customers on new products, match product benefits to customer needs, dispatch repair requests to the right channel, and log repair calls in SAP—applying customer service best practices to resolve order, delivery, and repeat equipment problems.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Answer inbound calls and identify/handle customer inquiries for general account service issues and equipment repair needs.
  • •Record customer product orders accurately and place orders for food service customers.
  • •Educate customers on new products and match product benefits to customer needs using suggestive sales skills.
  • •Resolve customer issues related to order execution, delivery execution, and requests for new equipment placements via service requests.
  • •Dispatch equipment repair requests to the proper channel and log repair calls in SAP, including repeat problem follow-ups.

Pay and Benefits

Perks:Paid Leave401kHealth InsuranceDentalVisionParental LeaveLife InsuranceDisability Coverage

Key Requirements

  • •High school diploma required; Associate’s Degree preferred.
  • •5+ years of experience in customer service or sales (6+ years preferred).
  • •Superior verbal and written communication skills to work with customers and business partners.
  • •Ability to use customer service skills and critical thinking to assess needs and match products/benefits to those needs.
  • •Ability to provide enthusiastic, professional service and work the hours necessary to complete assigned tasks.
Experience:5+ years
Education:High School
Skills:CommunicationCustomer focusCritical thinkingJudgmentTeamwork
Tech Stack:SAP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Pepsi Bottling Ventures
Produces, bottles, and distributes PepsiCo beverage brands across parts of the United States. Operates manufacturing and logistics facilities to supply retailers, restaurants, and other customers with carbonated soft drinks, water, juices, and other beverages.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Raleigh, United States
Founded: 2003
WebsiteLinkedIn