Engagement Delivery Director

Salesforce
Brazil, São Paulo
Workplace: RemoteFull timeFunction: Transportation & Fleet OperationsEducation: bachelorsSkills: ["Executive communication","Conflict management","Leadership","Mentorship","Analytical thinking"]

Lead enterprise-level customer program delivery by managing teams of program/project managers and driving cross-functional alignment across scope, release planning, dependencies, and risks. Use Agile/Scrum and strong analytical skills to guide delivery execution, remove obstacles, and provide ongoing executive-facing status, forecasts, and metrics. Serve as a trusted partner to client and internal leaders, ensuring on-time, on-budget outcomes with high CSAT and measurable business impact.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Salesforce
Salesforce
1 day ago

Engagement Delivery Director

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead enterprise-level customer program delivery by managing teams of program/project managers and driving cross-functional alignment across scope, release planning, dependencies, and risks. Use Agile/Scrum and strong analytical skills to guide delivery execution, remove obstacles, and provide ongoing executive-facing status, forecasts, and metrics. Serve as a trusted partner to client and internal leaders, ensuring on-time, on-budget outcomes with high CSAT and measurable business impact.
Location: Brazil, São Paulo
Workplace: Remote
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Director level

Key Responsibilities

  • •Lead programs aligned on scope and release planning, structuring program work and securing cross-functional alignment.
  • •Drive teams using Agile and analytical/technical skills to make decisions, remove obstacles, and resolve key program issues.
  • •Partner with functional teams and executive management to ensure program success, accurate forecasts, and metrics.
  • •Coordinate cross-functional alignment with Product Owners, Scrum Masters, TechOps, Release Eng, Capacity, Functional Managers, and Release Management.
  • •Provide ongoing program status reporting, run monthly program reviews, and manage program/feature dependencies across multiple teams and stakeholders.
Travel: Extensive travel

Key Requirements

  • •15+ years of experience in program management leading enterprise-scale CRM (or similar) projects, including 5+ years leading multiple work streams.
  • •10+ years of experience in management consulting or consulting services.
  • •Demonstrated project leadership running project teams, budgeting, and scheduling against a customer or vendor contract.
  • •Lead internal and external project customers with strong conflict management and executive communication.
  • •Bachelor's degree in Business Administration and/or Information Technology (or equivalent) plus Agile Scrum Master Certification; PMP preferred.
Experience:CRMEnterprise softwareManagement consultingConsulting servicesSalesforce
Education:Bachelor's
Skills:Executive communicationConflict managementLeadershipMentorshipAnalytical thinking
Certifications:Agile SCRUM Master CertificationPMPSalesforce.com Certifications (Admin, Sales, Service, Marketing, etc.)
Tech Stack:AgileScrumSalesforce.comSFDCProgram governanceRelease planningPMP

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor