Support Specialist (Tier 3)

Hudl
Sydney
Workplace: OnsiteFull timeAUD 60,000 - 80,000Function: Customer Support (Service Desk)Skills: ["Problem-solving","Communication","Flexibility","Empathy","Teamwork","Active listening"]

Work with customers in APAC as the first point of contact for Hudl’s match analysis products. Answer calls and emails, troubleshoot technical issues, and resolve or escalate problems with clear, human support. Partner with product teams to surface customer insights and advocate for evolving customer needs, helping users get the most out of Hudl—often with weekend coverage during game days.

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FursaFursa
Hudl
Hudl
3 weeks ago

Support Specialist (Tier 3)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Work with customers in APAC as the first point of contact for Hudl’s match analysis products. Answer calls and emails, troubleshoot technical issues, and resolve or escalate problems with clear, human support. Partner with product teams to surface customer insights and advocate for evolving customer needs, helping users get the most out of Hudl—often with weekend coverage during game days.
Location: Sydney
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Answer customer inquiries via calls and emails about Hudl products and features, from how-to questions to technical troubleshooting.
  • •Troubleshoot technical issues and ensure customers have the help they need, resolving or escalating as appropriate.
  • •Work directly with users in Asia-Pacific (APAC) while supporting a global customer base.
  • •Act as an internal advocate for evolving customer needs and collaborate with product teams to surface customer insights.
  • •Support global customers with game-changing support experiences, including providing coverage during game days and some weekends.

Pay and Benefits

Salary: AUD 60,000 - 80,000
Perks:Health InsurancePensionRemote WorkEmployee Assistance

Key Requirements

  • •Solve customer problems effectively by putting yourself in their shoes to find the best solution.
  • •Communicate confidently with a clear approach and human touch via email and phone, and resolve or elevate issues based on technical complexity.
  • •Stay flexible and resilient in a fast-paced environment, including working some weekends for game days.
  • •Listen and empathise with users, responding with creative solutions.
  • •Collaborate as a team player and act as an internal advocate for evolving customer needs while surfacing customer insights to product teams.
Skills:Problem-solvingCommunicationFlexibilityEmpathyTeamworkActive listening
Languages:English
Tech Stack:Hudl Sportscode

Company Brief

Hudl
Provides video analysis and performance tools for sports teams and athletes, offering software to capture, review, and share game footage and analytics across youth, amateur, and professional sports organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Lincoln, United States
Founded: 2006
WebsiteLinkedIn