Engagement Manager, Mid-Market

Profound
San Francisco, London
Workplace: OnsiteFull timeUSD 85,000 - 160,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Presentation delivery","Customer relationship building","Critical thinking","Analytical mindset"]

Own the AI search customer engagement for a portfolio of mid-market clients, guiding onboarding, implementation, and adoption of the Profound platform. Serve as a trusted advisor and primary point of contact while executing white-glove initiatives and scalable strategies to drive measurable business outcomes. Partner with Sales, Product, and Engineering to resolve technical challenges, mitigate stakeholder turnover risk, and help customers maximize their AI search visibility.

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FursaFursa
Profound
Profound
2 days ago

Engagement Manager, Mid-Market

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Last checked: 2 hours agoStatus: Live

Job Summary

Own the AI search customer engagement for a portfolio of mid-market clients, guiding onboarding, implementation, and adoption of the Profound platform. Serve as a trusted advisor and primary point of contact while executing white-glove initiatives and scalable strategies to drive measurable business outcomes. Partner with Sales, Product, and Engineering to resolve technical challenges, mitigate stakeholder turnover risk, and help customers maximize their AI search visibility.
Location: San Francisco, London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact and trusted advisor for 45 to 55 mid-market customers.
  • •Own the full customer journey from onboarding and implementation through measurable business outcomes.
  • •Develop and execute white-glove initiatives and scaled strategies to ensure customer health and engagement.
  • •Become an expert in the AI search space and develop a strong understanding of how large language models work.
  • •Multi-thread customer engagements and collaborate with Sales, Product, and Engineering to optimize implementation and resolve technical challenges.

Pay and Benefits

Salary: USD 85,000 - 160,000 annually
Equity and Bonus:Equity

Key Requirements

  • •2 or more years of experience working with mid-market customers to drive strategic outcomes in customer success, account management, or consulting.
  • •Excellent communication skills, including delivering presentations and demonstrations effectively.
  • •Ability to operate in ambiguous environments and confidently dive into challenges.
  • •Strong analytical mindset with comfort working with quantitative data.
  • •Experience in the search or marketing industry.
Experience:2+ yearsMid-market customersCustomer successAccount managementConsultingSearchMarketing industry
Skills:CommunicationPresentation deliveryCustomer relationship buildingCritical thinkingAnalytical mindset
Tech Stack:ChatGPTPerplexityGoogle AI ModeLarge language models

Company Brief

Profound
Builds an AI visibility and answer‑engine optimization platform that helps enterprise brands measure, optimize, and control how they appear across ChatGPT, Google AI, Perplexity and other AI/answer engines.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: New York, United States
Founded: 2024
WebsiteLinkedIn