Miele

1 month ago

Mastership

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

IT Service Desk Engineer providing 1st level support for hardware, software, and user access issues; analyzes, prioritizes, resolves, and documents incidents, escalating complex cases as needed. Requires Windows, Office, and Active Directory knowledge, basic networking, and experience with ITSM/ticketing systems (e.g., ServiceNow) in a hybrid IT service environment.

Location: Romania

Workplace: Hybrid

Employment Type: Full time

Job Function: Government & Public Administration

Seniority: Entry level

Key Responsibilities

•Provide 1st level IT support for hardware, software, applications and user access issues via phone, ticketing systems and remote tools.
•Analyze, prioritize, resolve and document incidents and requests, escalating complex cases to higher support levels when required.
•Maintain clear communication with users and accurate case documentation to ensure high levels of user satisfaction.
•Contribute to a professional IT support environment focused on reliable service delivery and continuous improvement.
•Collaborate with team to ensure efficient resolution of IT issues and requests.

Key Requirements

•1 year of IT experience including IT Service Desk experience
•Strong knowledge of Windows and Microsoft Office
•Familiarity with Active Directory
•Basic understanding of networks and ideally SAP
•Experience with ITSM processes and ticketing systems such as ServiceNow

Experience:1+ yearsIT Service DeskIT Support

Skills:WindowsMicrosoft OfficeActive DirectoryITSMServiceNowRemote support toolsTicketing systemsSAP

Languages:English

Tech Stack:ServiceNowWindowsActive DirectorySAPRemote support toolsTicketing systemsMicrosoft Office

Company Brief

Miele

Manufacturer of premium domestic and commercial appliances including washers, dryers, dishwashers, ovens, and vacuum cleaners, known for engineering quality, longevity, and innovative household technologies.

Industry: Home Appliances

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Bootstrapped

Headquarters: Gütersloh, Germany

Founded: 1899

Website LinkedIn

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Miele

1 month ago

Mastership

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Romania

Workplace: Hybrid

Employment Type: Full time

Job Function: Government & Public Administration

Seniority: Entry level

Key Responsibilities

•Provide 1st level IT support for hardware, software, applications and user access issues via phone, ticketing systems and remote tools.
•Analyze, prioritize, resolve and document incidents and requests, escalating complex cases to higher support levels when required.
•Maintain clear communication with users and accurate case documentation to ensure high levels of user satisfaction.
•Contribute to a professional IT support environment focused on reliable service delivery and continuous improvement.
•Collaborate with team to ensure efficient resolution of IT issues and requests.

Key Requirements

•1 year of IT experience including IT Service Desk experience
•Strong knowledge of Windows and Microsoft Office
•Familiarity with Active Directory
•Basic understanding of networks and ideally SAP
•Experience with ITSM processes and ticketing systems such as ServiceNow

Experience:1+ yearsIT Service DeskIT Support

Skills:WindowsMicrosoft OfficeActive DirectoryITSMServiceNowRemote support toolsTicketing systemsSAP

Languages:English

Tech Stack:ServiceNowWindowsActive DirectorySAPRemote support toolsTicketing systemsMicrosoft Office

Company Brief

Miele

Industry: Home Appliances

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Bootstrapped

Headquarters: Gütersloh, Germany

Founded: 1899

Website LinkedIn