Manager Branch operations (Thane, MH, IN, 400602)

HSBC
India
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Customer service mindset","Teamwork","Interpersonal skills","Independent judgment"]

Manage operations for investor service activities, ensuring timely and error-free transaction reporting. Lead customer communication to drive timely issue resolution, with strong focus on distribution services and investor services for corporate customers. Coordinate with service providers, surface discrepancies promptly, and identify process-efficiency improvements. Ensure compliance with regulatory and internal process requirements, contribute to knowledge management, and support recruiting and capacity planning as needed.

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FursaFursa
HSBC
HSBC
4 days ago

Manager Branch operations (Thane, MH, IN, 400602)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Manage operations for investor service activities, ensuring timely and error-free transaction reporting. Lead customer communication to drive timely issue resolution, with strong focus on distribution services and investor services for corporate customers. Coordinate with service providers, surface discrepancies promptly, and identify process-efficiency improvements. Ensure compliance with regulatory and internal process requirements, contribute to knowledge management, and support recruiting and capacity planning as needed.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Ensure timely and error-free transaction reporting for the Investor Service Centre.
  • •Manage customer communication to achieve timely resolution of queries/issues.
  • •Excel in distribution services and investor services with special focus on corporate customers.
  • •Interface with service providers and highlight any discrepancies or gaps in a timely manner.
  • •Ensure compliance with applicable regulatory requirements, process manual, and FIM; support reporting and knowledge management initiatives.

Key Requirements

  • •Understand mutual fund/security markets.
  • •2+ years of experience in a client-facing service/query-handling role.
  • •Strong verbal and written communication plus team and interpersonal skills.
  • •Inclination to work in a client-facing service role.
  • •Post-graduate qualification preferred; role requires RBI mandated Capacity Building Certification before selection.
Experience:2+ yearsMutual fundsSecuritiesAsset managementWealth managementFinancial services
Skills:CommunicationCustomer service mindsetTeamworkInterpersonal skillsIndependent judgment
Certifications:RBI Capacity Building Certification
Tech Stack:ExcelAI-enabled tools

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn