Scaled Adoption Manager

DocuSign
Brazil
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Organizational skills","Time management","Communication","Problem-solving","Empathy"]

Oversee a scaled portfolio of customer accounts in the Customer Success team, driving adoption and value realization through targeted engagements. You’ll manage renewals and churn outcomes, run telephony and digital campaigns, resolve customers using deep product knowledge, and provide account recommendations. Partner cross-functionally with Sales, Pricing, Legal, Revenue Operations, Billing, and Sales Operations to reduce friction, maximize product usage, and improve the customer experience using CRM data, health metrics, and behavioral patterns.

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FursaFursa
DocuSign
DocuSign
23 hours ago

Scaled Adoption Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Oversee a scaled portfolio of customer accounts in the Customer Success team, driving adoption and value realization through targeted engagements. You’ll manage renewals and churn outcomes, run telephony and digital campaigns, resolve customers using deep product knowledge, and provide account recommendations. Partner cross-functionally with Sales, Pricing, Legal, Revenue Operations, Billing, and Sales Operations to reduce friction, maximize product usage, and improve the customer experience using CRM data, health metrics, and behavioral patterns.
Location: Brazil
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive customer adoption and value realization through short-term adoption-focused engagements.
  • •Engage customers and internal partners proactively via telephony and digital campaigns, and escalate issues quickly when needed.
  • •Leverage deep product knowledge to resolve customer issues and provide account recommendations.
  • •Evaluate portfolios using usage, health, data, and behavioral patterns to prioritize outcomes for customers and Docusign.
  • •Collaborate with internal partners across Sales, Customer Success, Pricing, Legal, Revenue Operations, Billing, and Sales Operations to develop growth and risk mitigation strategies.

Key Requirements

  • •3+ years of relevant experience in a customer-facing SaaS role (e.g., support, enablement, account management, or customer success).
  • •Experience using customer relationship management (CRM) software and other relevant tools.
  • •Fluency in English and Portuguese; preferred Spanish proficiency.
  • •Strong organizational and time management skills to manage multiple customer accounts consistently.
  • •Ability to analyze customer data and metrics to drive decisions and improvements, including presenting complex topics clearly.
Experience:3+ yearsSaaS
Skills:Organizational skillsTime managementCommunicationProblem-solvingEmpathy
Languages:EnglishPortugueseSpanish
Tech Stack:SalesforceGainsightCRM

Company Brief

DocuSign
Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.
Industry: LegalTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2003
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor