Senior Engineer, IT Services Engineering (Remote, CA, US, USA_519431)

Sephora
San Francisco, New York, District of Columbia
Workplace: RemoteFull timeUSD 139,500 - 172,300 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 5-7 yearsSkills: ["Stakeholder collaboration","Technical communication","Mentorship","Critical thinking"]

Design and deliver enterprise-grade IT Services platforms and integrations that power Sephora’s operations at scale. Build, configure, and support solutions across ServiceNow and Atlassian, applying AI-first engineering workflows while validating correctness, security, and maintainability. Provide L3+ production support for complex issues, collaborate with technical and business partners to translate needs, and mentor teams with reusable engineering patterns and responsible AI practices.

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FursaFursa
Sephora
Sephora
6 hours ago

Senior Engineer, IT Services Engineering (Remote, CA, US, USA_519431)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Design and deliver enterprise-grade IT Services platforms and integrations that power Sephora’s operations at scale. Build, configure, and support solutions across ServiceNow and Atlassian, applying AI-first engineering workflows while validating correctness, security, and maintainability. Provide L3+ production support for complex issues, collaborate with technical and business partners to translate needs, and mentor teams with reusable engineering patterns and responsible AI practices.
Location: San Francisco, New York, District of Columbia
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Design, build, configure, and support IT Services platforms and integrations, using AI agents to accelerate solution design and implementation planning.
  • •Write and maintain production-ready, readable, testable, and reliable code, configurations, workflows, and integrations; validate AI outputs for correctness, security, edge cases, and maintainability.
  • •Troubleshoot and resolve complex L3+ production issues across supported platforms, using AI agents to correlate logs, summarize incident timelines, and produce knowledge-transfer materials.
  • •Partner with business analysts, architects, product partners, and engineers to translate needs into practical technical solutions, using AI agents to draft and refine decision materials.
  • •Share reusable engineering patterns and mentor teammates on prompt engineering, responsible AI review, and agentic SDLC practices.

Pay and Benefits

Salary: USD 139,500 - 172,300 hourly
Perks:Health InsuranceDentalVision401kFsaHsaDisability InsuranceLife InsurancePaid Leave

Key Requirements

  • •5–7 years of software/platform engineering experience with hands-on ServiceNow and Atlassian products (Jira, Confluence), including configuring, integrating, upgrading, and troubleshooting.
  • •Practical experience applying AI agents, prompt engineering, and context management to engineering workflows, with critical validation of generated outputs.
  • •Proficiency in JavaScript, GlideScript, Python, or comparable scripting languages, with secure coding practices and least-privilege principles.
  • •Experience designing and implementing secure REST/SOAP APIs and applying AI-specific risk awareness (e.g., prompt injection and data leakage).
  • •Ability to write and maintain readable, testable, reliable code, configurations, workflows, and integrations for production use.
Experience:5-7 years
Skills:Stakeholder collaborationTechnical communicationMentorshipCritical thinking
Tech Stack:ServiceNowAtlassianJiraConfluenceAI agentsPrompt engineeringJavaScriptGlideScriptPythonRESTSOAPPrompt injection

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn