Implementation Officer (Akwa Ibom)

Own structured onboarding for new retail customers adopting Moniebook POS, guiding them from signup to full operational usage within their first 30–60 days. Configure the POS to match each retailer’s workflow, deliver one-on-one and group training, monitor adoption and usage signals, and intervene with targeted support. Troubleshoot and escalate issues, maintain CRM/CS documentation, and deliver clear handoffs to Account Managers while feeding customer insights back to Product.