Implementation Officer (Akwa Ibom)

Moniepoint Group
Nigeria
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Presentation","Problem-solving","Analytical","Customer-first mindset"]

Own structured onboarding for new retail customers adopting Moniebook POS, guiding them from signup to full operational usage within their first 30–60 days. Configure the POS to match each retailer’s workflow, deliver one-on-one and group training, monitor adoption and usage signals, and intervene with targeted support. Troubleshoot and escalate issues, maintain CRM/CS documentation, and deliver clear handoffs to Account Managers while feeding customer insights back to Product.

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FursaFursa
Moniepoint Group
Moniepoint Group
2 months ago

Implementation Officer (Akwa Ibom)

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Last checked: 7 hours agoStatus: Live

Job Summary

Own structured onboarding for new retail customers adopting Moniebook POS, guiding them from signup to full operational usage within their first 30–60 days. Configure the POS to match each retailer’s workflow, deliver one-on-one and group training, monitor adoption and usage signals, and intervene with targeted support. Troubleshoot and escalate issues, maintain CRM/CS documentation, and deliver clear handoffs to Account Managers while feeding customer insights back to Product.
Location: Nigeria
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Design and execute tailored onboarding plans with milestones, timelines, and success metrics from signup to full usage.
  • •Guide customers through initial Moniebook POS setup and configuration to fit their workflow.
  • •Deliver live one-on-one and group training on core features, best practices, and operational workflows.
  • •Monitor adoption using usage data and engagement signals, identify at-risk customers, and provide targeted support.
  • •Troubleshoot onboarding issues, escalate complex technical problems, maintain CRM/CS records, and execute well-documented handoffs to Account Managers.

Pay and Benefits

Perks:PensionHealth InsuranceAnnual Bonus

Key Requirements

  • •2–4 years of experience in customer onboarding, customer success, implementation, or account management (preferably in SaaS, retail technology, or POS systems).
  • •Proven ability to onboard customers to software platforms and drive product adoption.
  • •Excellent communication and presentation skills to train diverse retail audiences.
  • •Strong problem-solving and analytical skills to diagnose issues and recommend solutions.
  • •Bachelor’s degree in Business, Technology, Communication, or related field (or equivalent work experience).
Experience:2-4 yearsSaaSRetail technologyPOS systems
Education:Bachelor's in Business, Technology, Communication, or related field
Skills:CommunicationPresentationProblem-solvingAnalyticalCustomer-first mindset
Tech Stack:Moniebook POSPOSSaaSCRMCS platform

Company Brief

Moniepoint Group
Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lagos, Nigeria
Founded: 2015
WebsiteLinkedIn