NTT

1 week ago

IT Support Engineer (L1)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide first- and second-line onsite technical support to end-users, keeping client IT systems running smoothly. Diagnose and resolve hardware, software, network, and system issues; install and maintain desktops, laptops, printers, and peripherals; and manage incidents and service requests within SLAs. Support Microsoft Windows and Microsoft 365, troubleshoot LAN/WAN/Wi‑Fi/VPN connectivity, maintain accurate documentation, and escalate complex issues as needed.

Location: South Africa

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide first and second-line technical support to end-users onsite.
•Diagnose and resolve hardware, software, network, and system-related issues.
•Install, configure, and maintain desktop, laptop, printer, and peripheral devices.
•Manage and resolve incidents and service requests within agreed SLAs, escalating complex issues as needed.
•Perform user account administration and access management; maintain accurate documentation and conduct routine checks/preventive maintenance.

Key Requirements

•Degree in Information Technology, Computer Science, Information Systems, or a related field (or a relevant IT qualification).
•CompTIA A+ (Essential) and CompTIA Network+ (N+) (Essential).
•ITIL Foundation Certification (Essential).
•Minimum 3 years’ experience in an IT Support Engineer/Desktop Support Engineer/IT Technician/Service Desk Engineer or similar role.
•Experience working in a client-facing environment supporting end-users in a corporate environment.

Experience:3+ years

Education:Bachelor's in Information Technology, Computer Science, Information Systems

Skills:Client engagementCommunicationCustomer-centricDocumentationTroubleshooting

Certifications:CompTIA A+CompTIA Network+ITIL Foundation

Tech Stack:Microsoft WindowsMicrosoft 365LANWANWi-FiVPNDesktopLaptopPrinterPeripheral devices

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT