Call Center Rep

Qureos
United States
Workplace: OnsiteFull timeUSD 18 - 25 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Active listening","Organizational skills","Attention to detail","Multitasking"]

Serve as the first point of contact for inbound client questions by phone and email, providing accurate information about environmental consulting services such as assessments and compliance. Log client requests into the CRM, route calls to the right specialists, and schedule consultations with environmental consultants. Handle and resolve issues professionally, escalating complex cases while maintaining a high standard of customer service.

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FursaFursa
Qureos
Qureos
5 days ago

Call Center Rep

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 minutes agoStatus: Live

Job Summary

Serve as the first point of contact for inbound client questions by phone and email, providing accurate information about environmental consulting services such as assessments and compliance. Log client requests into the CRM, route calls to the right specialists, and schedule consultations with environmental consultants. Handle and resolve issues professionally, escalating complex cases while maintaining a high standard of customer service.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Be the primary point of contact for inbound client enquiries via telephone and email.
  • •Answer client questions about environmental consulting services, including assessments and compliance.
  • •Record client information and service requests into the company CRM system.
  • •Direct calls and enquiries to relevant technical specialists or departments.
  • •Schedule appointments and consultations and handle/resolve client issues, escalating complex problems when needed.

Pay and Benefits

Salary: USD 18 - 25 hourly

Key Requirements

  • •Proven experience in a call centre, customer service, or similar client-facing role.
  • •Exceptional verbal and written communication skills with a professional telephone manner.
  • •Strong active listening skills to address client needs effectively.
  • •Ability to use computers and familiarity with CRM systems is highly desirable.
  • •Strong organisational skills, attention to detail, and the ability to multitask in a busy environment.
Experience:Customer serviceCall center
Skills:CommunicationActive listeningOrganizational skillsAttention to detailMultitasking
Tech Stack:CRMComputer systems

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn