Support Engineer - Veterinary HealthTech

TrueLogic
Canada
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Problem-solving","Documentation","Process improvement"]

Own technical onboarding and offboarding workflows for customer accounts by provisioning cloud environments, configuring integrations, and ensuring correct data imports and exports. Execute complex SQL data migrations, validate data integrity, and resolve tier-2/3 platform escalations involving AWS, Kubernetes, Terraform, and Helm. Partner with Customer Success to communicate findings clearly, maintain runbooks, and improve processes through automation to reduce ticket volume.

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FursaFursa
TrueLogic
TrueLogic
4 days ago

Support Engineer - Veterinary HealthTech

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own technical onboarding and offboarding workflows for customer accounts by provisioning cloud environments, configuring integrations, and ensuring correct data imports and exports. Execute complex SQL data migrations, validate data integrity, and resolve tier-2/3 platform escalations involving AWS, Kubernetes, Terraform, and Helm. Partner with Customer Success to communicate findings clearly, maintain runbooks, and improve processes through automation to reduce ticket volume.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Execute end-to-end technical customer onboarding workflows, including cloud environment provisioning, initial configuration, integration setup, and data imports.
  • •Manage offboarding and decommissioning workflows, including secure data exports, environment teardown, access revocation, and closure documentation.
  • •Perform structured database migrations and QA, covering extraction, transformation, validation, and data integrity checks.
  • •Triage and resolve tier-2/3 technical escalations, including environment configuration issues, integration problems, bulk database updates, and platform errors outside CX scope.
  • •Partner with Customer Success and Implementation Managers to set resolution timelines, communicate technical findings in plain language, and maintain documentation and runbooks.

Pay and Benefits

Perks:Remote WorkPaid Leave

Key Requirements

  • •Strong SQL proficiency for data extraction, transformation, validation, and complex migrations across relational databases.
  • •Hands-on experience with core AWS services (RDS, S3, EC2, ECS) supporting cloud-hosted SaaS environments.
  • •Familiarity with Kubernetes cluster operations, pod management, and troubleshooting containerized workloads.
  • •Experience with Terraform to read, modify, and apply Infrastructure-as-Code for provisioning and decommissioning environments.
  • •Experience deploying and managing Helm charts for application setup and teardown, plus comfort with Git/GitHub workflows and clear English communication.
Experience:SaaS
Skills:CommunicationProblem-solvingDocumentationProcess improvement
Languages:English
Tech Stack:SQLAWSRDSS3EC2ECSKubernetesTerraformHelmGitGitHubPythonBashREST APIsWebhooksJiraIntercomFrontElixirReact

Company Brief

TrueLogic
TrueLogic builds custom web and mobile applications, offering product engineering, UX/UI design, and team augmentation services. They partner with startups and enterprises to deliver scalable software solutions, cloud integrations, and ongoing technical support.
Industry: Professional Services
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