Customer Service Agent (Remote)

Jerry
Atlanta, Richmond, Las Vegas, Salt Lake City, Austin, Miami, Ontario
Workplace: RemoteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Multitasking","Customer empathy"]

Handle inbound calls from existing Jerry customers and process policy service requests, including adding/removing vehicles and drivers, updating lienholders, and sending policy documents. Answer questions about coverage and policy benefits, and make changes to active insurance policies. Work to retain policyholders by finding solutions for customers at risk of cancellation, while managing multiple priorities in a call center environment.

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Jerry
Jerry
6 days ago

Customer Service Agent (Remote)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Handle inbound calls from existing Jerry customers and process policy service requests, including adding/removing vehicles and drivers, updating lienholders, and sending policy documents. Answer questions about coverage and policy benefits, and make changes to active insurance policies. Work to retain policyholders by finding solutions for customers at risk of cancellation, while managing multiple priorities in a call center environment.
Location: Atlanta, Richmond, Las Vegas, Salt Lake City, Austin, Miami, Ontario
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to inbound calls from existing customers.
  • •Process service requests such as adding/removing vehicles and drivers and updating lienholder information.
  • •Send policy documents and help customers with policy changes.
  • •Answer questions about coverages and policy benefits related to existing insurance policies.
  • •Retain Jerry policyholders by finding solutions for customers at risk of cancellation.

Pay and Benefits

Salary: USD 19 - 21 hourly
Equity and Bonus:Equity
Schedule:4-Day Week
Perks:Health InsuranceDentalVision401kRemote WorkParental LeaveWellness Stipend

Key Requirements

  • •2+ years of experience working in a call center environment.
  • •Ability to multitask and manage multiple competing priorities.
  • •Strong customer-focused mindset and passion for helping others.
  • •Experience processing service requests and making changes to customer policies (implied by role duties).
  • •Ability to retain customers by finding solutions for those at risk of cancellation (implied).
Experience:2+ years
Skills:MultitaskingCustomer empathy
Licenses:P&C license

Company Brief

Jerry
Provides an AI-powered AllCarâ„¢ app that helps U.S. drivers compare and buy car insurance, manage maintenance and repairs, refinance loans, and access other car-ownership services through automated, data-driven workflows.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series C
Headquarters: Palo Alto, United States
Founded: 2017
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor