Customer Advisor Special Services (m/w/d) 80 - 100% (Zürich, CH)

Handle incoming customer requests and concerns by phone and in writing, ensuring a high-quality process for cancellations and contract terminations. Support colleagues in complaint management, provide competent answers to customer inquiries, and manage written customer correspondence. You’ll also take on offline administrative and organizational tasks as part of Direct, Digital & Customer Care, a key sales channel for Zurich Switzerland.