Customer Technical Support Engineer

Motorola Solutions
Edinburgh
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Teamwork","Interpersonal skills","Influencing"]

Provide tier 1–3 break/fix and technical support for multi-site body-worn video systems, acting as the main customer point of contact for complaints, inquiries, and incidents. Update and manage tickets to defined SLAs, perform escalations and incident reporting, and deliver guidance, training, and updated documentation. Support customers remotely and on-site as needed, potentially including rotational out-of-hours/on-call coverage.

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FursaFursa
Motorola Solutions
Motorola Solutions
6 hours ago

Customer Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide tier 1–3 break/fix and technical support for multi-site body-worn video systems, acting as the main customer point of contact for complaints, inquiries, and incidents. Update and manage tickets to defined SLAs, perform escalations and incident reporting, and deliver guidance, training, and updated documentation. Support customers remotely and on-site as needed, potentially including rotational out-of-hours/on-call coverage.
Location: Edinburgh
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as the main point of contact for customer issues, complaints, and inquiries.
  • •Provide remote break/fix support and update tickets within defined SLAs.
  • •Perform technical escalation and reporting for incidents; own issue resolution status and duration.
  • •Schedule guidance and training for customers on product operation and maintenance; update manuals and reference guides.
  • •Provide tier 1, 2 and 3 support on hardware and software products; liaise with R&D and support rotational out-of-hours/on-call coverage.

Pay and Benefits

Perks:Private MedicalPensionEquityLife AssuranceEap

Key Requirements

  • •Strong Microsoft Windows Server skills.
  • •Storage fundamentals, including cloud.
  • •Good understanding of networking (switches, firewalls) and troubleshooting.
  • •Provide customer service and technical support, including PC and hardware troubleshooting.
  • •AWS knowledge; AWS certification is an advantage; driver licence required.
Skills:Customer serviceCommunicationTeamworkInterpersonal skillsInfluencing
Licenses:Driver licence
Certifications:AWS certification
Languages:FrenchGerman
Tech Stack:Windows ServerMicrosoft Windows ServerStorageCloudAWSAzureNetworkingSwitchesFirewallsPC troubleshootingHardware troubleshooting

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:NPPV Level3

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn