Customer Success Associate (Field work)

Twin Health
Hyderabad
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: certificationSkills: ["Communication","Problem-solving","Independent work","Collaboration","Empathy"]

Support patients in the field by helping them set up and troubleshoot CGM devices, including fixing patches, pairing sensors, and resolving technical issues. Educate members on device maintenance best practices and document patient interactions. Deliver empathetic, efficient support to enhance user experience, while also assisting with business operations such as events, lead generation, and inventory management.

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FursaFursa
Twin Health
Twin Health
9 months ago

Customer Success Associate (Field work)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Support patients in the field by helping them set up and troubleshoot CGM devices, including fixing patches, pairing sensors, and resolving technical issues. Educate members on device maintenance best practices and document patient interactions. Deliver empathetic, efficient support to enhance user experience, while also assisting with business operations such as events, lead generation, and inventory management.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Assist patients with CGM patch fixes, sensor pairing, and device setup.
  • •Identify and resolve technical issues, escalating complex cases when necessary.
  • •Provide basic troubleshooting tips and best practices for device maintenance.
  • •Maintain patient interaction records and necessary documentation.
  • •Support business operations, including events, lead generation, and inventory management.

Key Requirements

  • •B.Sc. or Diploma in Computer Science or a relevant technical degree.
  • •Minimum 1 year in customer technical support.
  • •Prior experience in customer service or a technical support role.
  • •Ability to convey complex technical information clearly and effectively.
  • •Strong analytical/problem-solving skills with a patient-centric approach to troubleshooting and issue resolution.
Experience:1+ years
Education:Certification / Diploma in Computer Science
Skills:CommunicationProblem-solvingIndependent workCollaborationEmpathy
Languages:EnglishTeluguHindi
Tech Stack:CGMSmartwatchesVideo conferencingMessaging appsRemote support tools

Company Brief

Twin Health
Provides an AI-driven metabolic health platform that creates a personalized 'digital twin' to help prevent, manage, and reverse chronic metabolic conditions like diabetes through continuous data, coaching, and clinical care.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn