Premium Service Manager

Payoneer
Shenzhen
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsEducation: bachelorsSkills: ["Interpersonal skills","Accountability","Teamwork","Influencing","Organizational skills"]

Lead Payoneer’s China VIP client service team to deliver high-standard support across the full customer journey, from onboarding through payment withdrawal. Own day-to-day operations and quality, manage resources and recruitment, and drive operational excellence to meet KPIs. Partner closely with Sales and cross-functional Ops teams to ensure smooth customer engagement, improve processes, and handle people issues including talent development and team stability.

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FursaFursa
Payoneer
Payoneer
7 hours ago

Premium Service Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead Payoneer’s China VIP client service team to deliver high-standard support across the full customer journey, from onboarding through payment withdrawal. Own day-to-day operations and quality, manage resources and recruitment, and drive operational excellence to meet KPIs. Partner closely with Sales and cross-functional Ops teams to ensure smooth customer engagement, improve processes, and handle people issues including talent development and team stability.
Location: Shenzhen
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Manage the China client service delivery team’s day-to-day operations and quality.
  • •Plan resources and participate in recruitment to ensure effective team coverage.
  • •Drive operational excellence by leading initiatives to meet and exceed KPI targets.
  • •Maintain strong partnerships with the sales team to ensure smooth VIP customer engagement.
  • •Lead people issues, oversee talent development and team stability, and drive continuous improvement with cross-functional Ops teams.

Key Requirements

  • •10+ years of working experience, including 5+ years of people management experience.
  • •3+ years of experience in client service/customer support/sales environments handling top customers.
  • •Bachelor’s degree or above.
  • •Fluent English (verbal and written) and native Mandarin (or close to native).
  • •Strong people management, influencing, organizational, multitasking, and attention-to-detail skills; solid working knowledge of Microsoft Office.
Experience:10+ yearsClient serviceCustomer supportFintechPayments
Education:Bachelor's
Skills:Interpersonal skillsAccountabilityTeamworkInfluencingOrganizational skills
Languages:EnglishMandarin
Tech Stack:Microsoft Office

Company Brief

Payoneer
Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2005
WebsiteLinkedIn