Service Parts Advisor, Rutherford

Lucid Motors
United States
Workplace: OnsiteFull timeUSD 28 - 38 hourlyFunction: Customer Support (Service Desk)Experience: 2-5 yearsEducation: associatesSkills: ["Communication","Customer service","Independent work","Decision-making","Organizational skills"]

Oversee service-center parts operations to maximize customer satisfaction and return on investment. Manage parts inventory using perpetual/annual controls, handle order intake and stocking, coordinate parts transfers between Lucid service locations, and generate parts estimates for customers, insurance companies, or internal fleet vehicles. Stay current on part revision changes, maintain strong First Time Fill Rate (FTFR), process warranty returns, and support accurate part searches using automotive terminology and the parts catalog.

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Lucid Motors
Lucid Motors
1 month ago

Service Parts Advisor, Rutherford

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 minutes agoStatus: Live

Job Summary

Oversee service-center parts operations to maximize customer satisfaction and return on investment. Manage parts inventory using perpetual/annual controls, handle order intake and stocking, coordinate parts transfers between Lucid service locations, and generate parts estimates for customers, insurance companies, or internal fleet vehicles. Stay current on part revision changes, maintain strong First Time Fill Rate (FTFR), process warranty returns, and support accurate part searches using automotive terminology and the parts catalog.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage parts inventory by anticipating business needs to optimize service center operations.
  • •Maintain an accurate parts inventory control system, including perpetual and annual inventories.
  • •Order, receive, and stock inventory and special-order parts efficiently in designated areas or bins.
  • •Generate parts estimates for customers, insurance companies, or internal fleet vehicles sold by the service advisor.
  • •Stay current on parts revisions, maintain First Time Fill Rate (FTFR), and organize parts warranty returns.

Pay and Benefits

Salary: USD 28 - 38 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeavePaid Holidays401kEquity

Key Requirements

  • •2–5 years of experience as a Service Parts Advisor (back counter), with a track record of efficiently dispatching parts to technicians.
  • •Proficiency in parts catalog search for specific repair needs.
  • •Willingness to obtain forklift certification.
  • •Ability to work independently and make timely decisions in a fast-paced environment to minimize repair downtime.
  • •Excellent organizational skills and attention to detail.
Experience:2-5 yearsAutomotive
Education:Associate's
Skills:CommunicationCustomer serviceIndependent workDecision-makingOrganizational skills
Licenses:Driver's license
Certifications:Forklift certification
Languages:English
Tech Stack:Microsoft OfficeDMS software

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn