3 months ago

Technical Support Specialist - Freelance, Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Join the support team for a leading property management SaaS platform and provide frontline technical assistance to hosts and property managers. You will troubleshoot product features, calendar integrations, and AI-driven tools, while maintaining high-quality customer communication. This remote, fully remote-friendly role offers pace, collaboration with cross-functional teams, and exposure to global SaaS operations.

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide customer support via live chat, handling inquiries with professionalism and speed and providing technical troubleshooting for product features, integrations, and platform functionality

Pay and Benefits

Salary: USD 2.5 - 5 hourly

Key Requirements

•Minimum 1 year of experience in technical support with live chat as a primary channel (omni-channel support experience required)
•Native-level English proficiency (C2) with exceptional written and verbal communication skills
•Proven ability to adjust tone and communication style based on customer context—from professional to personable
•Strong problem-solving skills and attention to detail when reviewing customer data and troubleshooting technical issues
•Proactive, self-motivated communicator who takes initiative and demonstrates strong cultural fit with collaborative teams

Experience:1+ years

Skills:CommunicationProblem-solvingCustomer serviceTime managementEmpathy

Languages:English

Tech Stack:CRMLive chatTicketingSaaS

Company Brief

Magic

Provides on‑demand dedicated virtual executive assistants and concierge services for businesses and executives, matching clients with trained remote assistants and AI-enabled support to handle administrative, sales, and personal tasks.

Industry: Professional Services

Company Size: Large (251 to 1,000 employees)

Revenue: USD 50M to 100M

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Magic

3 months ago

Technical Support Specialist - Freelance, Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide customer support via live chat, handling inquiries with professionalism and speed and providing technical troubleshooting for product features, integrations, and platform functionality

Pay and Benefits

Salary: USD 2.5 - 5 hourly

Key Requirements

•Minimum 1 year of experience in technical support with live chat as a primary channel (omni-channel support experience required)
•Native-level English proficiency (C2) with exceptional written and verbal communication skills
•Proven ability to adjust tone and communication style based on customer context—from professional to personable
•Strong problem-solving skills and attention to detail when reviewing customer data and troubleshooting technical issues
•Proactive, self-motivated communicator who takes initiative and demonstrates strong cultural fit with collaborative teams

Experience:1+ years

Skills:CommunicationProblem-solvingCustomer serviceTime managementEmpathy

Languages:English

Tech Stack:CRMLive chatTicketingSaaS

Company Brief

Magic

Industry: Professional Services

Company Size: Large (251 to 1,000 employees)

Revenue: USD 50M to 100M

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 3.3

Website LinkedIn Glassdoor