Key Account Manager Croatia

Delivery Hero
Zagreb
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Negotiation","Relationship management","Data interpretation"]

Build and manage relationships with top restaurant partners in Croatia, acting as a trusted consultant to drive their success. Use data-driven insights and cross-functional collaboration to optimize partnerships, drive revenue growth, and guide partner onboarding and activation within Glovo/Delivery Hero’s local ecosystem.

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Delivery Hero
Delivery Hero
4 months ago

Key Account Manager Croatia

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Build and manage relationships with top restaurant partners in Croatia, acting as a trusted consultant to drive their success. Use data-driven insights and cross-functional collaboration to optimize partnerships, drive revenue growth, and guide partner onboarding and activation within Glovo/Delivery Hero’s local ecosystem.
Location: Zagreb
Workplace: Onsite
Employment Type: Full time · 12 months
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Build and nurture long-term relationships with restaurant partners through proactive communication and strategic consultative support.
  • •Understand partners’ business goals and challenges to provide guidance and tailored solutions.
  • •Analyze partner data to drive operational excellence, growth, and profitability for both partners and Glovo.
  • •Drive revenue growth through well-planned promotions, marketing activations, and menu optimization.
  • •Take ownership of partner onboarding in the app, from store setup to first days on Glovo, focusing on operations, marketing, and sales.

Pay and Benefits

Perks:Health InsuranceMeal AllowanceCommuter Benefits

Key Requirements

  • •2+ years in high-performance account management or business consultancy in FMCG, food-hospitality, or on-demand delivery
  • •Bachelor in Business Administration, Marketing, Economics
  • •Proven track record of exceeding KPIs
  • •Problem solver with a data-driven, analytical approach
  • •Highly organized with strong time management and prioritization skills; capable of strategic planning and hands-on execution
Experience:2+ yearsHospitalityDeliveryFMCGOn-demand
Education:Bachelor's
Skills:CommunicationProblem-solvingNegotiationRelationship managementData interpretation
Languages:CroatianEnglish
Tech Stack:Google SuiteSalesforce

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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