Customer Commission Specialist

Compass
Charlotte, Raleigh
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Teamwork","Communication","Customer service","Attention to detail","Quantitative skills"]

Own commission reconciliation and processing for sales and rental real estate closings for the Charlotte/Raleigh Financial Services team. Ensure accurate, compliant commission calculations, issue commission payments, and manage stop payments and corrections. Process transactions in a real estate transaction system, respond to commission inquiries from agents and managers, and partner with Finance, Accounting, and Product/Engineering to improve commission workflows and reporting.

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Compass
Compass
1 day ago

Customer Commission Specialist

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Last checked: 7 hours agoStatus: Live

Job Summary

Own commission reconciliation and processing for sales and rental real estate closings for the Charlotte/Raleigh Financial Services team. Ensure accurate, compliant commission calculations, issue commission payments, and manage stop payments and corrections. Process transactions in a real estate transaction system, respond to commission inquiries from agents and managers, and partner with Finance, Accounting, and Product/Engineering to improve commission workflows and reporting.
Location: Charlotte, Raleigh
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Reconcile and process commissions for sales and rental real estate closings, ensuring accuracy and timely completion.
  • •Issue commission payments to agents while tracking referral payments and agent deductions.
  • •Process closed transactions in a real estate transaction system and validate commission calculations and records.
  • •Partner with Accounting to research and respond to commission inquiries affecting the monthly financial statement close.
  • •Handle stop payments, commission check corrections and adjustments, and process commission split changes and ad hoc agent reporting.

Pay and Benefits

Perks:Paid LeaveParental LeaveHealth InsuranceDentalVision401kLife InsuranceDisability InsurancePet InsuranceEmployee Assistance

Key Requirements

  • •BA or BS degree.
  • •Real estate license.
  • •2+ years of experience in an accounting or payroll function; commissions or sales environment preferred.
  • •Strong teamwork skills and ability to meet deadlines in a fast-paced environment.
  • •Proficiency in Excel and strong quantitative, written, and verbal communication skills.
Experience:2+ yearsReal estate
Education:Bachelor's
Skills:TeamworkCommunicationCustomer serviceAttention to detailQuantitative skills
Licenses:Real estate license
Languages:English
Tech Stack:Excel

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn