Customer Success Technical Advisor

Trend Micro
São Paulo
Full timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Customer engagement","Relationship management","Communication","Risk mitigation","Strategic advisory"]

Own the post-sales lifecycle for assigned enterprise accounts while serving as a trusted cybersecurity advisor. Guide customers in adopting and operationalizing the TrendAI security platform through onboarding, success planning, executive business reviews, health management, and renewal support. Combine deep security expertise to optimize security architecture, threat detection, and security operations, drive measurable value/ROI, and collaborate with Sales and internal teams to expand capabilities and strengthen cyber resilience.

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FursaFursa
Trend Micro
Trend Micro
2 days ago

Customer Success Technical Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own the post-sales lifecycle for assigned enterprise accounts while serving as a trusted cybersecurity advisor. Guide customers in adopting and operationalizing the TrendAI security platform through onboarding, success planning, executive business reviews, health management, and renewal support. Combine deep security expertise to optimize security architecture, threat detection, and security operations, drive measurable value/ROI, and collaborate with Sales and internal teams to expand capabilities and strengthen cyber resilience.
Location: São Paulo
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as primary post-sales owner for assigned customer accounts, managing onboarding/adoption planning, success planning, executive business reviews, adoption monitoring, customer health, and renewal support.
  • •Act as a trusted cybersecurity advisor by providing guidance on security architecture, threat detection strategies, and operational best practices.
  • •Conduct architecture discussions and technical reviews to ensure effective deployment and optimization of the TrendAI platform.
  • •Drive value realization by tracking and communicating outcomes, platform value, and ROI, and improving security maturity and operational effectiveness.
  • •Partner with Sales and internal teams to identify customer challenges and opportunities for expansion and to align additional capabilities with evolving needs.

Key Requirements

  • •7+ years of experience in cybersecurity roles (e.g., security architect, security consultant, security engineer, technical account manager, or technical advisor).
  • •Strong understanding of cybersecurity domains including endpoint security, XDR/SOC operations, cloud security, identity security, and network security architecture.
  • •Experience working directly with enterprise security teams and CISOs.
  • •Ability to engage customers effectively and manage relationships with technical and executive stakeholders.
  • •Ability to communicate cybersecurity concepts clearly to both technical and executive audiences.
Experience:7+ yearsCybersecurityEnterprise securitySOCXDR
Skills:Customer engagementRelationship managementCommunicationRisk mitigationStrategic advisory
Certifications:CISSPCISMCCSPGIAC
Tech Stack:TrendAIXDREndpoint protectionCloud securityIdentity protectionSOC operationsSecurity architectureNISTCISZero TrustMITRE ATT&CKZero Trust architectures

Company Brief

Trend Micro
Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1988
WebsiteLinkedIn