Customer Support Officer.Client Experience and Conduct Group-Customer Service

Mashreq
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Customer focus","Communication","Listening","Interpersonal skills","Problem solving"]

Delight internal and external customers by handling inbound and outbound calls, understanding banking needs, resolving issues over the phone, and conducting end-to-end follow-up. Operate in a call center environment by explaining retail banking procedures and products, performing root-cause analysis and charge/fee reversals when needed, and migrating customers to digital channels. Capture and report customer feedback while meeting KPI targets including adherence, AHT, quality, and NPS.

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FursaFursa
Mashreq
Mashreq
3 days ago

Customer Support Officer.Client Experience and Conduct Group-Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Delight internal and external customers by handling inbound and outbound calls, understanding banking needs, resolving issues over the phone, and conducting end-to-end follow-up. Operate in a call center environment by explaining retail banking procedures and products, performing root-cause analysis and charge/fee reversals when needed, and migrating customers to digital channels. Capture and report customer feedback while meeting KPI targets including adherence, AHT, quality, and NPS.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Interact with customers over the phone to understand their banking needs.
  • •Provide excellent customer service to achieve customer loyalty.
  • •Resolve problems over the telephone and complete end-to-end follow-up of customer issues.
  • •Explain procedures and products over the telephone, and perform root-cause analysis including reversals of charges and fees when necessary.
  • •Convert sales opportunities to meet financial targets and capture/report customer feedback for continual product development.

Key Requirements

  • •University graduate, preferably with some finance/banking or maths component.
  • •1–3 years of experience.
  • •Very customer-focused.
  • •Computer literate.
  • •Excellent communication skills in English and Urdu/Hindi with strong listening and interpersonal skills.
Experience:1-3 yearsBankingFinance
Education:Bachelor's
Skills:Customer focusCommunicationListeningInterpersonal skillsProblem solving
Languages:EnglishUrduHindi

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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Glassdoor: 3.3
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