MS Technical Specialist – Network Security

NTT
Mumbai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Planning","Adaptability","Active listening","Working under pressure"]

Provide L3 cross-technology managed services by proactively identifying and resolving complex technical incidents. Ensure client infrastructure is configured, tested, and operational, meeting zero missed SLA conditions. Use monitoring tools to detect issues early, log and escalate high-complexity tickets, and drive operational improvements through optimization and automation. Create knowledge articles, train junior team members, coach L2 teams, and support projects including disaster recovery across cloud, security, networking, and applications.

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FursaFursa
NTT
NTT
3 days ago

MS Technical Specialist – Network Security

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Last checked: 18 hours agoStatus: Live

Job Summary

Provide L3 cross-technology managed services by proactively identifying and resolving complex technical incidents. Ensure client infrastructure is configured, tested, and operational, meeting zero missed SLA conditions. Use monitoring tools to detect issues early, log and escalate high-complexity tickets, and drive operational improvements through optimization and automation. Create knowledge articles, train junior team members, coach L2 teams, and support projects including disaster recovery across cloud, security, networking, and applications.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Proactively identify and resolve technical incidents to ensure client infrastructure remains configured, tested, and operational.
  • •Pre-empt and manage high-complexity tickets while ensuring zero missed SLA conditions.
  • •Conduct necessary checks, monitor alerts, log incidents with required detail, and analyze/assign/escalate support calls.
  • •Drive optimization and automation opportunities and provide inputs to automation teams to reduce manual efforts.
  • •Create knowledge articles, train junior team members, and coach L2 teams on advanced troubleshooting techniques, supporting project and disaster recovery implementations.

Key Requirements

  • •Extensive managed services experience handling complex cross-technology infrastructure.
  • •Strong understanding of ITIL processes.
  • •Proven experience working with vendors and/or third parties.
  • •Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
  • •Ability to communicate effectively, plan in changing circumstances, and work well under pressure.
Experience:Managed servicesITILEnterprise infrastructureCloudSecurityNetworking
Education:Bachelor's
Skills:CommunicationPlanningAdaptabilityActive listeningWorking under pressure
Tech Stack:ITILMonitoring toolsCloudSecurityNetworkingApplications

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn